System Administrator I

Who we are:

Globalstar pioneered personal safety by introducing its SPOT Satellite GPS Messenger in 2007. Today, leveraging its low-earth orbit (LEO) satellite constellation, Globalstar reliably connects and protects assets, transmits key operational data, and saves lives – from any location – for consumers, industrial companies and government agencies in over 120 countries. With a portfolio that includes SPOT GPS messengers, next-generation IoT products and modems, and cloud-based telematics solutions, Globalstar’s cost effective satellite-powered innovations give users visibility and intelligence for improving safety and operational efficiencies.

What we offer:

• Work/Life Balance:  Paid Time Off, Paid Holidays
• Financial Benefits:  401(k) Plan with Company Match, Employee Stock Purchase Program, Voluntary and Company Paid Group Life Insurance, Short- and Long-Term Disability Insurance, Medical FSA, Dependent Care, Competitive Salaries
• Health & Wellness:  Health Insurance, Dental Insurance, Vision Insurance, Employee Assistance Program, Comprehensive and Interactive Wellness Program

Job Summary: 

A System Administrator I will provide support for user desktops as well as minor administration tasks with company servers and specialized appliances.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Deploy user desktop/laptop systems consistent with established configurations
• Install and upgrade software on user systems including Operating System patches
• Work with the customer (end users) to understand their computing needs and make sure their system can accommodate their use case
• Monitor systems for appropriate use in accordance with established IT policies
• Backup and restore user data and profiles
• Troubleshoot hardware and software problems on end user systems
• Provide excellent customer service when users are having difficulty with their systems
• Answer incoming calls from clients and perform evaluation of their problem
• Document troubleshooting and remediation steps in JIRA ticketing system
• Follow up on outstanding requests and ensure timely resolution
• Create accounts and configure hardware as part of on-boarding process
• Setup and configure Windows desktop operating systems from scratch and with imaging tools
• Manage and monitor internal assets to ensure accurate inventory records
• Other duties may be added and/or assigned as needed

Required Skills/Abilities:

• Strong logical skills and computer architectures and user interface concepts
• Familiarity with Active Directory to manage user accounts
• Must have excellent communication skills with a strong focus on customer service
• Candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people
• Basic understanding of TCP/IP and networking protocols
• Basic understanding of mobile platforms (iOS and Android)
• Understanding of basic windows security features
• Basic knowledge of Windows Powershell command basics
• Basic knowledge of WiFi concepts (WPA)
• Capable of creating quality documentation for procedures and record keeping
• Good organizational and time management skills – Keep time and work on tasks efficiently

Education and Experience:

• Minimum of 2 years of experience in this field
• Experience with Microsoft Windows operating systems
• Experience with Microsoft Office applications including Microsoft Outlook
• Highly skilled in troubleshooting techniques
• Experience loading and installing client applications from scratch and using remote deployment tools
• Experience installing and diagnosing printers and printing issues
• Experience working with Antivirus tools, and virus removal tools
• Experience installing and configuring Windows Desktop Operating Systems

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Ability to lift 30 lbs for short periods while racking equipment

Globalstar is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.