Job Posting for Medical Office Manager at Gloria Gates Management

At Gloria Gates CARE, our mission is to empower Medicaid and Medicare members in disadvantaged healthcare landscapes across the United States by pioneering a new standard of compassionate excellence. Through an integrated approach to whole-person care, we strive to transcend traditional healthcare models, ensuring comprehensive support that addresses not only physical health but also mental, emotional, and social well-being. We are seeking a highly organized, proactive, compassionate individual to join our team as a Medical Office Manager to support our members, their families, and our clinical team.

As a Medical Office Manager, you will oversee the efficient operations of our medical practice. The ideal candidate will possess strong leadership skills, excellent organizational abilities, and a passion for fostering a positive work environment. The Medical Office Manager will play a crucial role in supervising staff, optimizing office processes, and promoting a culture of professionalism and continuous improvement.

WHAT WE OFFER:

Company paid premium: Medical, Dental, Vision
20 days paid vacation 9 paid holidays
401K retirement savings plan
Competitive compensation package
Paid training
Opportunities for career growth and development
Contribution to a positive impact on the community

KEY RESPONSIBILITIES:

Help to orchestrate the seamless setup of our new Berwick location for optimal patient care from day one.
Develop and implement comprehensive operational processes and patient flow strategies to efficiently establish and optimize the functionality of a medical office, ensuring seamless operations and exceptional patient experiences from the outset.
Lead and supervise office staff, including medical assistants, enrollment specialists, and administrative personnel. Provide guidance, support, and mentorship to ensure high performance and professional development.
Oversee day-to-day operations of the medical office, including looking at patient intake, and patient flow within the building, which includes offsite imaging services.
Facilitate effective communication and support seamless coordination between providers to enhance patient care and operational efficiency.
Assist with training sessions and workshops to enhance staff skills and knowledge. Foster a culture of continuous learning and growth within the team.
Monitor the quality of services provided by the office staff. Implement quality assurance measures and protocols to uphold high standards of patient care and service delivery.
Address any conflicts or issues that arise among staff members or with patients. Act as a mediator and facilitate resolution in a timely and professional manner.
Manage office resources effectively, including equipment and supplies to ensure optimal utilization of resources while maintaining cost efficiency.
Stay updated on healthcare regulations and compliance requirements. Ensure that the office operates in accordance with all applicable laws, regulations, and standards.
Promote a welcoming and compassionate environment for patients. Address patient inquiries, concerns, and complaints with empathy and professionalism.
Collaborate with upper management and external stakeholders to optimize patient care delivery and overall practice performance.
Conduct regular performance evaluations for office staff. Recognize achievements and provide constructive feedback for improvement.
Other duties may be assigned.

EXPECTATIONS:

Excellent leadership, communication, and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
Detail-oriented with strong analytical and problem-solving abilities.
Proficiency in office management software and electronic health records systems.
Commitment to promoting a positive work environment and fostering teamwork.
Ability to adapt to changing priorities and work effectively under pressure.
Demonstrated commitment to continuous improvement and professional development.
Strong financial acumen
Proficiency in Microsoft Office suite.
Knowledge of healthcare compliance requirements, including HIPAA, Stark Law, and Anti-Kickback Statute.
Successful completion of background check and drug screen.
Maintain compliance with all Gloria Gates CARE standards, including Conduct, Compliance, and all other policies and procedures.

EDUCATION AND EXPERIENCE:

Bachelor's degree in healthcare administration, business management, or related field; and/or equivalent of education and experience.
5 plus years of experience in healthcare administration, office management with a minimum of 3 years in a supervisory role.

Gloria Gates Care is an Equal Opportunity Employer (EOE). We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Medical Office Manager

Job Posting for Medical Office Manager at Gloria Gates Management

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