Customer Relations Manager

A letter from Brian Gray, CEO of CleanFleet and Glostone

We are seeking an experienced Customer Relations Manager to lead our customer-facing ­teams. This role calls for an individual who is passionate about developing people and skilled at leading a team towards company objectives.

As a Customer Relations Manager, you manage a team responsible for ensuring compliance with Department of Transportation regulations. In this position, you create alignment between our company’s vision and the day-to-day work. You engage with leadership to understand the overall direction, then provide your team with clear guidance and support.

Building your team’s competence and confidence is essential to their success. You work closely with our Director of Training to develop curricula that meet your team’s learning needs. As your team applies that knowledge to deliver excellent customer service, you offer them feedback and coaching. In addition, you create structures that help your team prioritize, allocate work well, and operate more efficiently.

You will thrive in this role if you are motivated to help others succeed, connect work to a bigger vision, and embrace new challenges.

As you think about whether this position will be a fit for you, these questions will be helpful:

• Do you enjoy leading alongside a team?
• Do you enjoy coaching others for performance and development?
• Are you skilled at breaking down a complex idea into specific, measurable goals?
• Are you highly organized and excel at planning together with others?
• Do you adapt well to changes in the workplace?
• Do you want to be part of a growing company with an impactful mission?
  
  

If you answered “yes” to all these questions, we’d love to learn more about you. Let’s see if CleanFleet and Glostone could be the place for your next career chapter.

Sincerely,

Brian Gray, CEO, CleanFleet & Glostone

About CleanFleet & Glostone

We’re a family-owned business, specializing in employee drug testing, vehicle DOT compliance, and fleet performance. Our mission to safeguard informs everything we do. We’re stewards of knowledge who are making transportation safer – on the road, on your team, and around the nation – by building lasting, trusted partnerships.

Our values are our decision-making criteria. They are:

• Never Settle - There is always a way to improve on today, and something amazing we can achieve tomorrow. When we constantly further our knowledge and understanding of what's new, next, or better, everyone is wise--and safer, too. 
• Share Responsibility - The only way to keep everyone safe is if everyone does their part. We maintain high standards of communication and accountability, and look for the same from our teams, partners, and collaborators. 
• Rise Together - We are all about the big picture, and we know that nobody can do this alone. Working as a team, a network, and a community, we support the safety and success of our staff and clients alike. 

We are passionate about living our mission and values every day, and are searching for a team member who feels the same way. 

Qualifications

At CleanFleet and Glostone, we weigh a person’s values with their direct experience and track record of success equally. That said, our ideal candidate will have the following background.

• 2 years’ experience coaching, developing, and leading a team. This includes application of the following skills and direct experience in:
  • Fostering a culture around vision, mission, and values
  • Using company values to inform decisions
  • Supporting a team through organizational change
  • Coaching team members through ambiguity and challenges
  • Guiding team members in their growth at CleanFleet & Glostone
  • Strategic planning and problem-solving
  • Identifying personnel, training, and resource gaps within the team
  • Building strong relationships and delivering excellent customer experiences
• 1-3 years’ experience in business-to-business customer relations
• Alignment with the values of Never Settle, Share Responsibility, and Rise Together
• Experience working in a small business (fewer than 200 employees)
• Familiarity with regulatory industries preferred
• Ability to pass a criminal background check and drug test which includes screening for cannabis use

Responsibilities

• Ensure processes, procedures, and services are in compliance with regulations
• Master regulatory concepts and client processes
• Coach and train team members on all aspects of the job with support from our Director of Training
• Support and mentor your team towards mastery of regulatory concepts, processes, and outstanding customer service
• Take part in recruitment, onboarding, and training of new team members
• Help team members grow within the organization
• Address and resolve performance issues with your team
• Communicate the company’s direction to your team
• Galvanize your team towards achieving shared goals on the way toward the company’s vision
• Inform leadership with insights on the team and customer experience
• Meet firm deadlines while delivering high-quality work and customer service
• Deliver effective resource management and create solutions to resourcing challenges through planning, redistribution of work, and other approaches in alignment with our company's values
• Ensure appropriate staffing levels
• Foster a positive work environment that promotes collaboration, trust, respect, teamwork, and values-based decision making

Compensation & Benefits

This is a full-time salaried position. The annual salary for this position is $78,726. Candidates must successfully complete a background investigation and drug test.

Our benefit package includes: 

• Health, Vision, and Dental Insurance
• Life Insurance
• Employee Assistance Program
• Health Savings Account
• Paid time off – 1 week upon start of employment
• Paid holidays & sick time
• Simple IRA
• Professional development stipend up to $1,000 annually 

CleanFleet & Glostone’s compensation philosophy is based on market rates, mastery, and tenure. We conduct market surveys every two years to make sure the pay we offer is in alignment with market rates for all roles.

Please also consider checking out these websites for more information:

https://www.glostone.com/about/

https://www.cleanfleet.org/about/why-have-a-testing-program/

https://www.fmcsa.dot.gov/

Are you excited to be part of a growing team in a resilient industry? To apply, please submit a resume and answers to the following short answer questions. We’re excited to hear from you!