Front Desk Representative

Front Desk Attendant

GLUTE CAMP & FITNESS is an all women's training facility. Our goal is to empower and help women create the best version of themselves!

**This job is part time, the available shift is Monday - Friday from 5:15 AM - 9/10 AM

The Front Desk Attendant is responsible for delivering superior customer service to our members and guests, as well as assist with operational tasks.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Appointment Booking & Front Desk Customer Service

• Ensures that guests and members are warmly greeted and promptly assisted
• Ensures incoming calls are answered in a professional and efficient manner
• Book membership appointments through productive phone activities and meet or exceed monthly appointment goals set forth by the company.
• Ensure that appointments are booked to translate into enough guests and meet or exceed monthly guest goal set forth by the company.
• Ensures proper member check-in procedures are followed
• Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
• Immediately reports or escalates to management any unsafe conditions or emergency situations

Guest Introduction and Membership Presentations

• Ensure all non-members complete waiver and are introduced to Coach prior to class.
• Use the company approved presentation when presenting membership options to non-members.

Club Operations and Administration

• Keeps front desk and lobby neat and clean at all times
• Capture, log, and deliver progress pictures and weight of clientele
• Calls all past due members with Front Desk Representatives regarding late dues and down payments
• Follow up with members that have enrolled to ensure we are exceeding expectations.
• Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club
• Mandatory Meetings: Monthly “All Team Meeting” and are mandatory.

REQUIRED QUALIFICATIONS:

Knowledge, skills & abilities:

• Must be energetic and possess a very friendly, outgoing personality and positive attitude
• Possess strong interpersonal and communication skills, including telephone etiquette
• Possess a strong customer service focus, diplomacy and professionalism
• Understands and follows oral and written instructions.
• Able to multi-task and perform tasks with accuracy and attention to detail

Minimum certifications/educational level:

• High school diploma or GED required
• Current CPR/AED certification

Job Type: Part-time

Pay: $16.00 per hour

Expected hours: 15 – 20 per week

Experience:

• Customer service: 1 year (Preferred)
• Sales: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person

Salary : $16