Customer Service

Customer Service

Who We Are:

GMA Accessories, Inc. dba Capelli New York, Capelli Sport, and Ballet Group LLC. is a major U.S. manufacturer and distributor of apparel, footwear, novelty and gift products, jewelry, ladies fashion accessories, handbags and sports/athletic apparel. We were established in 1990 and have approximately 600 employees in the U.S.A. and 2,500 employees worldwide. We have offices in the U.S.A., China, Hong Kong, Germany, UK and Bangladesh. Our U.S. warehouse facilities are located in New Jersey for east coast distribution and California for west coast distribution. 

 What We Are Looking For:

We are seeking a driven Customer Service Assistant for our Corporate Office in South Hackensack, NJ. The ideal candidate will be a detail-oriented person who is a problem solver, takes initiative, possesses great communication skills, has the ability to shift gears at a moment’s notice, and enjoys the challenges of helping to build a great organization of talented individuals to join our team. 

 Responsibilities:
 • Resolve customer complaints via phone, email, mail.
 • Manage a large volume of incoming calls and emails
 • Use telephones to reach out to customers and verify account information.
 • Greet customers warmly and ascertain problem or reason for calling.
 • Assist with placement of orders, refunds, or exchanges.
 • Advise on company information.
 • Take payment information and other pertinent information such as addresses and phone numbers.
 • Place or cancel orders.
 • Suggest solutions when a product malfunctions.
 • Handle product recalls.
 • Inform customer of deals and promotions.
 • Utilize computer technology to handle high call volumes.
 • Work with customer service manager to ensure proper customer service is being delivered.
 • Follow communication procedures, guidelines and policies
 • Close out or open call records.
 • Compile reports on overall customer satisfaction.
 • Read from scripts.
 
 Requirements:
• Proven customer support experience or experience as a client service representative
 • Strong phone contact handling skills and active listening
 • Familiarity with ticketing systems and practices. Zendesk knowledge is an advantage.
 • Customer orientation and ability to adapt/respond to different types of characters
 • Excellent communication and presentation skills
 • Ability to multi-task, prioritize, and manage time effectively
 • High school degree
 
 If you see yourself as our newest team member, please submit your resume and salary requirements (Applications without the salary requirement might be delayed for review) 

GMA Group/Capelli Sport is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, age, veteran or military status, or any other category protected under the law. GMA Group is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.