Sales Development Representative

Position Title: SALES DEVELOPMENT REPRESENTATIVE

Department: SALES

Classification: NON-EXEMPT

Position Reports To: DIRECTOR, NORTH AMERICA SALES

Positions Supervised: NONE

LOCATION: PORTSMOUTH, NH

TRAVEL REQUIREMENTS: 0% to 10%

ABOUT GMO GLOBALSIGN, INC.:

As one of the world’s most deeply rooted certificate authorities, GlobalSign is the leading provider of trusted identity and security solutions enabling businesses, large enterprises, cloud-based service providers, and IoT innovators worldwide to conduct secure online communications, manage millions of verified digital identities and automate authentication and encryption. Its high-scale PKI and identity solutions support the billions of services, devices, people, and things comprising the IoT. A subsidiary of Japan-based GMO GlobalSign Holdings K.K and GMO Internet Group, GMO GlobalSign has offices in the Americas, Europe, and Asia. For more information, visit https://www.globalsign.com

POSITION PURPOSE

The Sales Development Representative (SDR) works within the Sales and Marketing departments to qualify and present opportunities (leads) to be transitioned to the sales engine of GlobalSign. This position supplements corporate lead generation activities with calls and emails into targeted accounts to identify and qualify prospects. The Sales Development Representative position is a critical and highly visible position that requires a highly motivated, self-starter who is able to identify and develop new business prospects from multiple sources including inbound marketing leads, outbound prospecting, discovery and individual research via the web and social media along with inbound leads from website chat engine.

RESPONSIBILITIES

• Coordinate with the Sales and Marketing teams to pass qualified leads and ensure an ideal handoff of qualified prospects.
• Responds to inbound inquiries, registrations, chats, and other contact collection methods executed by Marketing demand generation activities by telephone, e-mail, live chat.
• Execute consistent outbound activities (calls, emails, etc.) to engage potential sales targets identified as strong fit for GlobalSign solutions.
• Target lists provided by marketing and/or related to current campaign execution
• “Top 20” account targets provided by individual sales reps
• Other ad hoc lists based on recent industry trends, security events, etc.
• Cultivates initial engagement with prospects in order to generate a qualified opportunity by asking qualification questions to understand customer requirements and quote appropriate products and services to meet the customer’s needs.
• Follow up on suspect opportunities and conduct research to identify and further qualify potential prospects.
• Enter prospects into automated marketing nurturing campaigns as necessary.
• Meets KPI’s surrounding number of qualified opportunities (leads) each month.
• Works with the Sales and Marketing teams to develop and grow the sales pipeline to consistently meet quarterly revenue goals across assigned markets.
• Works closely with the Sales and Marketing teams to provide feedback about demand generation program in order to make recommendations to improve qualification requirements and streamline the lead hand-off process.

QUALIFICATIONS

• Highly motivated, self-starter with 3-5 years of sales experience and a strong aptitude for selling technical products.
• Proficient in LinkedIn, Salesforce, RainKing, CRM software and MS Office.
• Addresses customer problem-solving by accessing the appropriate resources rather than assuming customer technical expertise.
• Properly identifies and offers technical products and solutions.
• Have excellent discovery abilities.
• Uses effective resources and time management techniques.
• Demonstrated ability to regularly meet or exceed identified lead goals.
• Practices listening and responds in a professional, friendly manner.
• Excellent written and verbal communication skills.
• Highly organized with an attention to detail and be able to exercise good judgement.
• Work is performed in a timely manner, volume of work meets expectations.
• Continually assesses priorities and properly organizes work and resources to meet needs.
• Bachelor’s Degree (preferred) or equivalent work experience.

ONE GLOBALSIGN WAY

Our employees are expected to fully embrace our ‘One GlobalSign Way’ and demonstrate the following behaviors daily in their job roles.

Behavior

Description

Ownership

Be responsible and accountable for own job responsibilities, performance, conduct, learning, training, development, career progression and effective communication.

Creativity

Challenge how things are done, suggest more effective and efficient ways of working, actively seek to improve customer service and product offering to both external and internal customers.

Integrity

Behave ethically and morally by complying with Company rules, policies, processes, procedures, and governmental/governing body laws and regulations.

Collaboration

Understand and demonstrate effective team working skills by working successfully within and across teams.

Diversity (and inclusion)

Contribute to a dignified work environment by respecting and including others irrespective of age, culture, ethnicity, race, nationality, religion, belief, gender, gender reassignment, sexual orientation, disability, marriage/civil partnership and pregnancy/maternity.

Waku Waku

Seek to be passionate and positive about GMO GlobalSign by aligning with the mission, vision, behaviors, and objectives.

Equal Opportunity Employment

GMO GlobalSign, Inc. is proud to be an Equal Employment Opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

If you need assistance or an accommodation due to a disability, you may contact us

Applicants have rights under the following Federal Employment Laws: Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and Employee Polygraph Protection Act (EPPA).

Background Checks

Due to the trusted nature of our business, we are required to complete background checks which includes a basic criminal record check, employment references and qualifications.

GlobalSign Privacy Policy

I understand that by continuing to apply for this vacancy, I am agreeing to the processing of my personal data, subject to GlobalSign's Privacy Policy.

Job Type: Full-time

Pay: Up to $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years

Shift:

• 8 hour shift

Supplemental pay types:

• Commission pay

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Portsmouth, NH 03801 (Preferred)

Work Location: Hybrid remote in Portsmouth, NH 03801