Data Analyst

POSITION
Data Analyst (P2)

POSITION SUMMARY
The Data Analyst will support CareScout through analyzing and interpreting historical and current data to identify business trends and anomalies and prepare recommendations for improving performance and avoiding operational disruptions. The Analyst will develop and build queries, dashboards, and ad hoc reporting to help leaders gain insight into business trends and root causes
RESPONSIBILITIES
• Work with management teams across all functional areas to automate and streamline reporting and analytic efforts
• Analyze data sets for critical insights, patterns, and trends to develop and communicate opportunities for optimization of the business enabling stakeholders to manage the business and make effective decisions
• Drive proactive advanced analytics and extracts data from multiple sources: Customer Service, Workforce Management, Contact Management, Policy, Claims, and creates integrated reports to address business needs
• Collects, analyzes, and reports management data to support decisions on day-to-day operations, strategic planning, and specific business performance issues
• Collates, models, interprets, and analyzes data; synthesizes results, often using data visualization techniques, to explain variances and trends and illustrate concepts
• Analyzes historical operations and market information using business software packages and tools, and develops models to predict future trends
• Applies analytical software tools to clean and integrate large data sets
• Responsible for supporting management team by attending to questions and concerns, including providing individual support and escalation of incidents as needed
• Serve as a Subject Matter Expert on analyses and data development for the Leadership team
• Ability to share ongoing work with teammates, including documentation, demonstration and teaching as developments are made
• Meet with team leaders and other internal customers to gather necessary feedback including insights into process and data usage
• Then apply learnings to analysis and reports to improve delivery of data and insights
• Ability to manage projects from the simple to complex

ADDITIONAL RESPONSIBILITIES
• Partner with other stakeholder teams across business units (i.e., sales, operations, implementation, technology, PMO, marketing) to develop necessary analysis and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams
• Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
• Author and update internal and external documentation, and formally initiate and deliver requirements and documentation

REQUIRED QUALIFICATIONS
• Bachelor’s degree in Business or related work experience
• Proven experience in an analytics and systems development capacity
• Proficiency with database management
• Practical experience generating process documentation and reports
• Excellent communicator with the ability to translate data into actionable insights
• Strong working knowledge of relevant Microsoft applications, including Visio
• Proven capabilities in project management
• Proven development of innovative and impactful systems solutions
• Extensive experience with data visualization
• Highly proficient technical writing capabilities

WHY CARESCOUT?
• We have a real impact on the lives of the people we serve
• We work on challenging and rewarding projects
• We give back to the communities where we live
• We offer competitive benefits including:
o Medical, Dental, Vision, Flexible Spending Account options beginning your first day
o Generous Choice Time Off your first full year
o 12 Paid Holidays
o 40 hours of volunteer time off
o 401K Account with matching contributions
o Tuition Reimbursement and Student Loan Repayment
o Paid Family Leave
o Child Care Subsidy Program

COMPANY
CareScout is a growing company with an entrepreneurial culture providing customized care management plans and elder care referral services improving the quality of life for families and their aging loved ones. At CareScout, our promise to our employees is to provide the opportunity to make a meaningful difference in the lives of our customers, communities, and one another, each day.

CareScout is a wholly owned subsidiary of Genworth which means our employees get the best of both worlds; the ability to have a real impact on an independently operated business as well as the benefits offered by the backing of a Fortune 500 company.

We know we can’t deliver on our mission unless we deliver for our employees. That’s why we’re committed to creating a work environment that fosters diversity, inclusion, camaraderie, rewarding work, community involvement, and a focus on our employees’ well-being. We know each employee contributes in their own unique way and we’re dedicated to supporting every one of them to help them reach their full potential.