Outdoor Recreation Manager

Description

What does an Outdoor Adventure Site Manager do?

• Plays a crucial role of an outdoor adventure recreational facility, comprehensively running the daily operations (high ropes, ziplines, and axe throwing), achieving overall location profitability
• Delivers strong leadership to its team, ensuring accountability for stringent safety procedures, delivering a safe and exceptional guest experience
• Takes a proactive approach to local marketing and sales efforts. Bonus points for creativity!
• Utilizes their P&L to make appropriate adjustments and ensure financial objectives are achieved
• Gets their hands dirty from time to time with the team. Whether it be opening the course, assisting guests, or performing maintenance, you’ll get plenty of time outdoors as well!
• Ensures site operations meet/exceed all safety standards including inspections, audits, incident investigations, and risk assessments
• Leads their seasonal staff to greatness through effective recruiting, hiring, training, and development practices with team members
• Effectively communicates with operations management and head office to appropriately communicate and enforce policies and procedures as necessary

What are the skills necessary to be a successful Outdoor Adventure Site Manager?

• Safety Management - Go Ape's #1 priority is the safety of it's staff and guests. Therefore, following all established policies and procedures must be at top of mind for our Site Managers, ensuring their course meets or exceeds all safety requirements and enforced by their staff.
• Guest/Client Focus – In line with our values, Site Managers deliver a tree-mendous guest experience, maintain exceptional guest satisfaction, and successfully resolve guest complaints when necessary.
• Sales and Marketing – Site Managers take ownership of various marketing efforts (social media, local events, partnerships, networking) to increase awareness and subsequent sales for their site. They are comfortable getting in front of people (maybe even in a Gorilla or Banana suit…) to make their course locally famous!
• Financial Management – Site Managers treat company money like it’s their own. They know how to manage their costs and ensure it is being spent wisely. They work with their management team to establish and stick to a budget, ensuring monetary success.
• Staff Management – Site Managers need to identify and hire the right talent for their team. Additionally, they must maintain a positive morale, resolve conflicts, and make hard decisions when necessary.
• Problem Solving and Analysis – Site Managers are given the guidelines to operate, but it is up to them to find solutions to problems that may arise. This involves critical thinking, resourcefulness and incorporating a broad range of perspectives into their decision making.
• Time Management – Site Managers accomplish a lot and work with a variety of people. Personal time management and delegation are essential to success. Site Managers must know how to develop systems to handle urgent and recurring tasks to ensure their site runs smoothly.

Requirements

What are the requirements to be an Outdoor Adventure Site Manager?

• Must be 18 years of age or older at time of hire
• Able to meet our guest participation requirements
• At least four (4) years of experience managing the day to day operations in a similar industry (amusement, entertainment, retail). Bonus points for additional experience.
• At least (2) years of experience in a supervisory or management role.
• Familiar with using a computer and Microsoft office products.
• While not required, a bachelor’s degree in outdoor recreation, business administration, or another related field is highly desired and prior experience in the high ropes or zipline industry is a serious high-five.
• Willing to obtain First Aid and CPR certification within 30 days of hire and complete Go Ape Rescue Training

What is Go Ape?

Living life adventurously isn’t just a hashtag we use; it’s what we do. is a self-guided treetop adventure course where guests explore the forest canopy, tackling suspended obstacles, navigating challenge elements and riding epic zip lines.

What’s it like working at Go Ape?

If you love adventure and want to work for a leader in the outdoor recreation industry, you’ll love Go Ape. Go Ape is more than just a unique job, we offer challenging and rewarding careers. We are a mission-driven organization, striving to inspire everyone to live life adventurously while giving back to the local communities we call home. Our diverse squad shares a passion for the environment, adventure and doing good. Go Ape is proud of our innovative, and highly collaborative culture, where everyone has the opportunity to contribute and be heard at all levels within the organization. Oh, and we have some pretty impressive job perks: Aside from all of the fresh air you can breathe, we offer competitive compensation and benefits like bonus programs, PTO, paid holidays/leave, healthcare plans, 401(k), flexible scheduling, and much more!

Pay Rate: Commensurate with experience

Pay Type: Salary

Schedule: Varies with operating hours

Status: Full-Time

Remote Status: Approximately 70% on-site / 30% remote