Client Care Specialist - Home Services

Go Green Express Home Services is calling all exceptional customer service professionals in the Newburgh, NY area who are ready to join our team as a full-time Client Care Specialist - Home Services to put your name in the hat and apply today!

WHY SHOULD YOU JOIN OUR TEAM?

We care about our team! Our Client Care Specialists earn $16-$22hr and receive great benefits, including medical benefits, a 401(k) plan, world-class training, schedule flexibility, and long-term career opportunities! It is easy to apply with our initial mobile-optimized online application. Almost ready? Please continue reading!

ABOUT GO GREEN EXPRESS HOME SERVICES

Serving the Hudson Valley since 1977, we are the cleaner, greener, and more cost-efficient home service company. Based in Newburgh, NY, we set the standard for green heating, cooling, plumbing, and electrical systems throughout Orange, Dutchess, Putnam, and Ulster Counties. We have the knowledge and expertise to help homeowners and businesses save money and reduce their carbon footprint. We abide by a strict code of ethics when it comes to our customers, community, and employees.

We treat every member of our team with respect and fairness. Hiring and retaining people of integrity is essential to our success. We take our responsibility to our team seriously. We assign technicians to jobs according to their knowledge and provide on-going paid training to all of our employees. We offer top pay, excellent benefits, opportunities for advancement, and a positive work culture.

ARE YOU A GOOD FIT?

We hire people who like to go above-and-beyond for customers. Ask yourself: Are you organized and detail-oriented? Can you manage your time well and prioritize multiple tasks effectively? Do you enjoy interacting with people on the phone and understand good phone etiquette? Can you solve issues for all kinds of clients with professionalism and patience? Do you have excellent communication and interpersonal skills? If so, apply for this Home Services Client Care Specialist job today!

YOUR LIFE AS A CLIENT CARE SPECIALIST

As a Home Services Client Care Specialist, you are the "go-to" person at our company. Employees and clients alike depend on you for accurate information as well as exceptional customer service! You will spend much of your time answering phones, working with dispatch as needed, keeping clients informed, scheduling timely services through outbound calls, maintaining customer files, and completing other office duties as assigned. We will need you to provide fantastic customer service as you communicate with clients in-person, by chat, phone, or email that may include billing inquires, technician ETA, scheduling issues, and general company product and service questions.

In addition to assisting our customers, you will keep open lines of communication with dispatch and the General Manager to maximize scheduling to ensure that capacity demands are being met. You always look for ways to improve your knowledge of company products, services, and promotions. We also need your amazing organizational skills to help keep everything organized and running smoothly. If you can also meet the following, apply now!

• Completed high school diploma or equivalent (post-secondary education preferred)
• Dependable transportation
• Able to pass a background check
• Prior customer service experience
• Willingness and ability to work occasional overtime and weekend hours as required
• Strong interpersonal and verbal communication skills
• Excellent working knowledge of computer software

Location: 12550 / 12601 / 12524