Benefits:
Short Description:
BA/trainer, you'll be responsible for developing business process flow diagrams, supporting Product Owners in creating user stories & acceptance criteria, & collaborating with various stakeholders to capture business requirements/ 4 day on site
Complete Description:
Responsibilities:
Business analysis and process mapping
Develop comprehensive business process flow diagrams (i.e., process maps / flow charts) to document and visualize key processes and workflows.
Collaborate with Product Owners to gather requirements and translate them into user stories and acceptance criteria, ensuring clear communication and alignment between stakeholders.
Engage with Functional CRM consultants and CRM Developers to understand workflow intricacies and provide valuable insights for system enhancements.
Act as a liaison between business users and technical teams, bridging the gap to ensure the successful communication of requirements and product vision.
Training and organizational change management
During the process of creating business process flow diagrams, make note of major changes that will require training and organizational change management support
Create training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support.
Collaborate with cross-functional teams to maintain knowledge base portals such as Confluence, AzureDevOps, and SharePoint, ensuring that information is up-to-date, organized, and easily accessible.
Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively.
General
Stay updated on industry trends, best practices, and emerging technologies related to business analysis and CRM systems, proactively recommending improvements and innovative solutions.