Lead Technician

Title: Lead Technician

Reports to: Regional Manager - Fleet Maintenance

Position Overview

To organize, lead and supervise the performance of a variety of skilled and semi-skilled technicians in the diagnosis, repair and maintenance of Riteway vehicles and to conduct more complex diagnostic and repair work with little supervision. To ensure adherence to relevant legislation, regulations, requirements, policies and safe working practices and procedures to facilitate the smooth operation and function of an effective repair and preventive maintenance program at an assigned location. To provide training, advice, guidance and leadership to Technicians.

Job Responsibilities

1. Plans, assigns and leads the day-to-day work for an assigned location. Performs a variety of repairs to include technical, diagnostic, and maintenance work ensuring appropriate assignment of duties based upon skill and certification levels of technicians.

2. Provides ongoing training to assigned employees in proper maintenance and repair methods, practices, procedures and techniques and appropriate use of tools and equipment.

3. Reviews completed work orders of assigned staff and as appropriate, inspects work and/or test-drives vehicles to ensure repairs and maintenance are of the highest quality and resolved the problem, ensure use of proper work methods and techniques and ensure compliance with all applicable Federal, State and local regulations, requirements, standards and specifications and company policies.

4. Performs and/or leads the more advanced Journeyman Technician work including inspection, diagnosis and repair in accordance with all relevant Federal, State and local guidelines and requirements.

5. Provides advice, guidance and/or hands on assistance to Technicians with repairs they are not familiar with, ensuring high quality and prevention of "come back" repairs.

6. Maintains work, time and material and equipment maintenance logs and records for self and assigned staff.

7. Ensures the maintenance of a clean, safe, effective and efficient work environment including Identifying and making recommendations to resolve unsafe maintenance conditions or practices.

8. Provides input to Regional Manager Fleet Maintenance on individual technician training needs.

9. Reviews, assesses and analyzes work processes and practices and identifies and recommends opportunities for improvements.

10. Coordinates maintenance activities with other operations staff.

11. Identifies and reports vehicle abuse and/or major technical problems.

12. Orders replacement parts and supplies and ensures proper inventory management.

Job Skills & Qualifications

Preferred:

• High school graduation or the equivalent combination of education, training and experience.
• Thorough knowledge of and the ability to interpret and apply legislation, regulations and standards applicable to the assigned location (e.g. Federal, State, local).
• Knowledge of current technology used in the repair and diagnosis of vehicles, equipment and their component systems.
• Knowledge of safe work practices, including handling of hazardous materials.
• Knowledge of supervisory and training techniques and methods with demonstrated experience successfully supervising and training Technicians.
• Significant automotive or truck technical repair and preventive maintenance experience.
• Valid appropriate licenses and/or certification required to operate company vehicles in assigned location.
• Knowledge of and experience using information technology and related software to access technical information, enter repair and maintenance data and generate work orders.

Required Qualifications:

• 3-5 years of Lead Technician experience.
• Must be 21 years of age or older.
• Verbal communication skills to communicate effectively, determine the problem and explain the repair and to provide leadership, advice and guidance to lesser-qualified Technicians.
• Written communications skills to read and understand work orders, manuals, schematics and manufacturers specifications and prepare accurate records and reports.
• High degree of attention to detail to diagnose technical problems.
• Computer skills and the ability to understand related technology to perform work on vehicles of all ages.
• Superior analytical and problem-solving skills to identify, analyze and solve problems including more complex and recurring technical problems and identify trends or recurring problems in specific vehicles.
• Coordination, prioritization and time management skills to coordinate the work of others to meet deadlines, use resources effectively and efficiently and work effectively under pressure with frequent interruptions.
• Relationship building that promote and advocates excellence in customer service to assigned Technicians and internal customers.
• Proven ability to work independently.
• Ability to handle and satisfactorily resolve conflict situations within assigned team as well as between team and customers.
• Leadership skills to create and maintain a motivated, positive work environment.
• Drivers must possess and maintain a valid Wisconsin Driver's License and have a good driving record.
• Drivers must be at least 21 years of age with a minimum of three years continued, valid licensed driving status.
• Drivers must be able to obtain and maintain a valid Commercial Driver's License (CDL) with school bus (S) and passenger endorsements (P).
• Driver must successfully pass a company sponsored Department of Transportation (DOT) physical, pre-employment drug test; also meet Department of Transportation requirements.

EOE of Minorities/Females/Vets/Disability