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Sr. Desktop Support Analyst

Go2Group Inc.
Washington, DC Full Time
POSTED ON 3/20/2024

Job Details

Ready to join a dynamic, #1 worldwide leader, and award-winning technology-driven law firm that's setting the global standard? If you're fueled by energy and passionate about making an impact, seize this opportunity and apply today!

Key points:

  • MUST be willing to be 100% onsite in the downtown Washington D.C office.
  • Two shift available, both Mon-Fri, either 8:30am-5pm or 9:30am-6pm EST.
  • Salary range of $80-92k w/ up to12% bonus.

Join our team as a Desktop Support Analyst II, where you'll play a pivotal role in ensuring smooth day-to-day operations of our PC hardware and software systems. As part of our dynamic environment, you'll be responsible for diagnosing, repairing, and upgrading personal computers, demonstrating strong analytical skills even under high-pressure situations.

Key Responsibilities:

  • Install, diagnose, repair, and maintain PC hardware and software.
  • Provide remote trial setups and support when necessary.
  • Offer prompt and professional phone support to our customers.
  • Collaborate with technical teams to troubleshoot and resolve desktop computing issues.
  • Assist in conference technology setup and support.

Qualifications:

  • Bachelor s degree in Computer Science or relevant field.
  • Minimum 5-6 years of experience, preferably in a professional services environment.
  • A and/or Microsoft certification preferred.
  • Strong interpersonal and customer service skills.
  • Proficiency in Windows 10, Microsoft Suite, and various IT applications.
  • Experience with remote computing, Citrix, and iOS troubleshooting.
  • Knowledge of networks, VOIP telephone systems, and audiovisual setups (Zoom, Webex, Teams, Remo).
  • Familiarity with IT ticketing systems.

Why Join Us?

  • Competitive compensation package ($80-92k annually w/ bonus up to 12 % or more)
  • Collaborative and dynamic work environment.
  • Opportunities for growth and career development.

Salary.com Estimation for Sr. Desktop Support Analyst in Washington, DC
$92,793 to $113,668
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