What are the responsibilities and job description for the QA Analyst (12 month FTC) position at GoCardless?
The role
Your mission is to ensure that GoCardless customers receive a great experience while ensuring anti-financial crime processes are being followed in line with company expectations.
- You'll be performing quality assurance at two levels, across a range of tasks, ensuring:
- Customers are receiving a great experience when communicating with GoCardless
- Our operational compliance processes are being followed (KYC, screening, AML checks) in line with expectations
- You’ll learn in detail processes across our Customer support and KYC teams
- You’ll spend time assessing the performance of agents, evaluating if they're following our clearly documented processes and sharing insights to drive improvements
- You'll put in place systems and processes that make quality assurance efficient and scalable
Desired experience:
- Significant amount of experience working in customer and KYC roles
- You have experience in performing quality checks and reviews
- You're a self-starter and can drive your workload with limited supervision
- You are well organised and can track issues to closure
- Experience in working with data to make informed decisions
- Exemplary attention to detail
- Clear and concise communication skills
- Great stakeholder management skills
We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.
Salary range: €1441 - €1958 per month
Salary : $30 - $0
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