Customer Service Representative

Join Our Insurance Family and Break Free from Corporate America!

Are you tired of the rigid policies and inflexible hours of corporate America? Do you long for a supportive, appreciative work environment where your contributions are valued.

Are you tired of being just another number in a vast corporate machine? Do you yearn for a more personal and fulfilling work experience with a family-owned company that values its employees?

Look no further! Godby Insurance Agency is seeking an enthusiastic and dedicated Customer Service Representative (CSR) and Producer to join our family-owned team.

About Us:

At Godby Insurance Agency, we pride ourselves on being a close-knit, family-oriented insurance brokerage. We believe in understanding our clients' unique insurance needs and providing them with personalized coverage and peace of mind. Unlike the big guys, we focus on building lasting relationships rather than viewing clients as mere policies. Our team is driven by passion, and we work together to exceed customer expectations and create a warm, welcoming atmosphere. Our company culture revolves around the principles of trust, respect, and collaboration. As a valued member of our team, you'll be an integral part of our family, not just an employee.

Role and Responsibilities:

As a Customer Service Representative (CSR) and Producer, you will be a crucial part of our insurance family. Your main goal will be to ensure our clients receive the highest level of service and support. You will be responsible for assisting clients with their insurance inquiries, providing policy information, and resolving any issues they may encounter. Your day-to-day tasks will include:

• Responding promptly and courteously to customer inquiries via phone, email, or in-person.
• Assisting clients in understanding their insurance policies, coverage options, and claim procedures.
• Providing personalized insurance solutions tailored to the unique needs of each client.
• Processing policy changes, renewals, and new applications accurately and efficiently.
• Collaborating with our dedicated team to address and resolve customer concerns promptly.
• Building long-lasting relationships with clients, earning their trust, and fostering their loyalty. Taking the extra step to ensure customer satisfaction, going above and beyond to exceed expectations.

What We Offer:

At our family-owned company, we truly value our employees and believe that a happy team leads to satisfied customers. That's why we offer an enticing package that includes:

• Flexible Hours: Say goodbye to rigid schedules. We offer flexible hours that promote work-life balance and accommodate your needs.
• Generous Vacation Policy: Step away from the corporate America vacation restrictions. We believe in offering time off when you need it most.
• Supportive Environment: At Godby Insurance Agency, you'll be embraced by a close-knit team that values each member and offers genuine appreciation and recognition.
• Growth Opportunities: We are committed to fostering your professional growth and providing opportunities for career advancement within our family-owned agency.
• Competitive Pay: We believe in recognizing your expertise and hard work with a competitive salary that reflects your skills and contributions.

Join Our Family Today:

If you are ready to escape the corporate America culture and be part of a supportive team that cherishes and celebrates your contributions, we can't wait to meet you! Come join Godby Insurance Agency, where hugs from Sandra and a warm, family-like environment await you.

Apply now and experience the joy of being valued, appreciated, and part of something extraordinary at Godby Insurance Agency!

https://godbyinsurance.com/

Qualifications:

We are looking for candidates who embody our company values and are committed to delivering exceptional customer service. To be successful in this role, you should have:

• Previous experience in insurance customer service or related fields (preferred but not required).
• Excellent communication skills and a genuine desire to help and support others.
• Strong attention to detail and the ability to multitask effectively.
• A positive and empathetic attitude when dealing with clients and team members.
• Proficiency in relevant computer applications and insurance-related software (training will be provided).

Job Type: Full-time

Pay: $19.00 - $30.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer Service: 2 years (Preferred)

License/Certification:

• Property & Casualty License (Required)

Work Location: In person

Salary : $19 - $30