What are the responsibilities and job description for the Customer Experience Representative (In-Office) position at Goettl Air Conditioning & Plumbing?
Description
We are growing and are looking for people that want to thrive in a high- performance sales culture, taking inbound calls/making warm outbound calls in our Call Center, that rewards you for your performance.
Here are the daily duties for our Call Center position:
- Understand and communicate services offered
- Build and maintain relationships with current and prospective customers
- Communicate with our customers, addressing their needs and concerns
- Respond to all customer inquiries in a timely manner, providing accurate information and creating a positive customer experience
- Schedule service appointments with customers
- Set up accounts/contracts with new customers
- Provide resolution to customer concerns
- Route customer calls received at our Call Center accordingly based on customer needs
- Establish rapport with new and existing customers at our Call Center
- Outbound calls to past customers to schedule service
What we offer:
- Competitive Pay with bonus structure (Pay: Range $34,000-65,000 (houly, plus commission))
- Medical, Dental, Vision, PTO, 401k with partial company match
- A fun, fast paced and exciting work atmosphere
Requirements
- High School Diploma or GED required
- Minimum of 1 year of previous customer service experience with sales preferred
- 1 year or more of previous experience in Call Center/Contact Center experience Preferred
- Must be sales oriented with a HIGH focus on customer service/experience
- Must be socially focused; "How can I help you?" attitude
- Prefers to work in a fast-paced environment
- Persuasive, "selling" (rather than "telling") communication style
- Type 30 WPM, and ability to navigate through several internet based applications
- Proficient in Windows-based computer programs with excellent navigation skills
- Dependable and punctual in assigned work schedule
All candidates must agree to take:
- A background check
- A drug screen
Goettl is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Goettl is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Goettl are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Goettl will not tolerate discrimination or harassment based on any of these characteristics. Goettl encourages applicants of all ages.
Salary : $34,000 - $0
