Operations Specialist

POSITION SUMMARY & PURPOSE:     

The Operations Specialist provides operational and administrative support to the District General Manager (reports directly to the GM).  Assists in coordinating all aspects of daily operations and reporting.

ESSENTIAL DUTIES AND PRIMARY RESPONSIBILITIES: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Assists in troubleshooting and resolving safety, service, and operational issues. 
• Ensures all new hires are cleared for hire in ADP and all documentation, D/A results, and MVR files are completed, screened and compliant through Concorde Sparc, and follow up as required for quarterly randoms, etc.
• Responsible for ensuring all hours are accurately captured and aligned between TOWER and ADP with no variances or differences are reflected on required reports.
• Reviews daily stats to ensure correct data input/details.  Coordinates and distributes department related information and stats daily, ensuring timeline goals are met, such as 10:00am route closing for prior day is accurate and division sites are compliant.  
• Ability to learn how to review all operations reports for completion, accuracy, note variances and identify negative trends.
• Communicates with other supervisors and managers about operations and/or dispatch issues.
• Completes and maintains a variety of operational reports as needed and directed by the District GM, such as safety observations reporting, current headcount, and roster reports for driver/helper positions.
• Uses software tools to manage a variety of tasks, such as procurement, time and attendance, safety incidents, and labor.
• Assists with data collection and posting daily performance reporting for viewing access by all.  
• Manages rewards and recognition program as designed by management.   
• Assists in the implementation of operational projects as needed.
• Communicates with all levels of staff as necessary and in an appropriate and professional manner. 

Serves as a backup dispatcher as needed. 

Duties include:

1. Communicates with Drivers, Maintenance and Customers.
2. Assist Supervisors in ensuring routes will complete servicing all customers.
3. Scheduling and dispatching drivers, work crews, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs.
4. Assist in Crew-out and Crew-in procedures. 
5. Upload not-out, bulk, excess trash pictures and make notes on accounts. 
6. Order operational supplies. 
7. Send out the Daily Crew-Out and end-of-day reports. 
8. Manage Snapshot process.
9. Daily route closing.  
10. Maintain digital tablets. 

• Performs other duties as directed and assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Proficient with Microsoft Office Suite.

• Effective communication skills, both written and verbal. 
• Excellent organizational and time management skills.
• High level of accuracy and attention to detail.
• Strong analytical and problem-solving skills.

• Ability to review reports for the purpose of accurate data and identifying trends.

• Experience in data input 
• Ability to start early mornings (prior to 8:00am) at times and or stay late, when needed.
• Some weekends may apply at times but will not be the norm. 

• Ability to travel - some travel may be required within an operating District.  

EDUCATION AND EXPERIENCE:

• High school diploma or G.E.D.
• Preferred - 2-year experience in similar/like position 

WORK STYLE REQUIREMENTS: 

• Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
• Integrity — Job requires being honest and ethical.
• Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
• Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable to variety of tasks assigned in the workplace.
• Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Initiative — Job requires a willingness to take on responsibilities and challenges.
• Persistence — Job requires persistence in the face of obstacles.
• Independence — Job requires guiding oneself with little or no supervision.

PHYSICAL DEMANDS/REQUIREMENTS: 

To successfully perform the essential functions of the job, the incumbent must be able to work in an office environment and perform all duties as described below: 

DISCLAIMER: 

This job summary has been designed to indicate the general nature of the essential duties and primary responsibilities and level of work performed by employees within this classification. Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. 

EQUAL OPPORTUNITY EMPLOYER: 

Gold Medal Environmental is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce fostering a culture where we can retain, develop, and ensure our best talent is working in an environment where every employee feels included, valued, and recognized.