IT - Support - Technical Product Owner - Fraud Applications

TITLE: TECHNICAL PRODUCT OWNER - FRAUD APPLICATIONSSTATUS: EXEMPTREPORTS TO: DIRECETOR - FRAUD TECHNOLOGIESDEPARTMENT: IT - SUPPORTJOB CODE: 11614 PAY RANGE: $107,300.00 - $125,000.00 ANNUALLY   GENERAL DESCRIPTION: The Technical Product Owner (TPO) for fraud applications is a pivotal role responsible for steering the strategic direction of fraud products within our organization. The TPO will work closely with various business and IT stakeholders to ensure the ecosystem of fraud applications aligns with organizational goals and delivers value. This role requires a blend of technical expertise, product management acumen, and a deep understanding of business processes and requirements.   TASKS, DUTIES, FUNCTIONS:   1.   Product Vision and Strategy: •   Define and communicate the vision, roadmap, and goals for fraud products. •    Align product strategies with organizational objectives and ensure the applications continue to deliver value. 2.   Backlog Management: •    Prioritize and maintain the product backlog, ensuring the work aligns with product goals and delivers value. •    Work closely with development teams to refine and clarify requirements, ensuring a clear understanding of backlog items. 3.   Release Planning: •    Plan and manage application releases, coordinating with vendors and stakeholders to ensure timely and effective deliveries. •    Evaluate the impact of new features and changes, and communicate this to relevant stakeholders. 4.   Stakeholder Engagement: •    Engage with various stakeholders to understand their needs, gather feedback, and ensure the fraud applications meet their requirements. •    Serve as a liaison between technical teams and business stakeholders, facilitating communication and understanding. 5.   Performance Monitoring: •    Monitor and analyze product performance, usage metrics, and feedback to continually improve the fraud applications. •   Ensure the platform remains high-performing, secure, and up-to-date with the latest features and best practices. 6.   Documentation and Training: •    Oversee the documentation of application configurations, workflows, and customizations. •    Coordinate training and education initiatives to improve end-user adoption and effective use of fraud applications.   7.   Compliance and Best Practices: •    Ensure compliance with organizational standards, industry best practices, and applicable laws and regulations. •    Promote the adoption of best practices in product management and fraud tool configurations within the organization     PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK:   1.   Effective oral and written communication skills required to interpret, resolve, and document business or technical.   2.   Must possess sufficient manual dexterity to skillfully operate applicable computer hardware, a variety of hand tools and standard office equipment.   3.   Must be able to self-prioritize work in a manner that maintains deliverable targets.       ORGANIZATIONAL CONTACTS & RELATIONSHIPS:   1.   INTERNAL: All levels of staff and management. 2.   EXTERNAL: Vendors   QUALIFICATIONS:   1.   EDUCATION: Bachelor’s Degree in Computer Science, Information Systems, or a related field. A Master’s Degree or relevant product management certification is a plus.   2.   EXPERIENCE: Minimum three or more years of experience with fraud tools, including a solid understanding of the capabilities and features (e.g. Verafin, Actimize, Socure, etc.). Experience in product management, product ownership, or a similar role, preferably within a technology or IT service management environment.   3.   KNOWLEDGE / SKILLS: •   Strong understanding of anti-fraud processes and best practices. •   Excellent communication, facilitation, and stakeholder engagement skills. •    Ability to translate business requirements into technical solutions and prioritize work based on value, risk, and dependencies. •   Strong problem-solving and analytical skills. •   Ability to work effectively in a collaborative, agile, and fast-paced environment. •    A proactive and self-motivated approach to work with a strong desire to improve processes and outcomes.   PHYSICAL REQUIREMENTS:   1.   Prolonged sitting throughout the workday to accomplish tasks.   2.   Availability for emergencies and on call duty 24 hours a day, 7 days a week, as needed.   3.   Occasional travel may be required. 4.   Hearing within normal range.   5.   Must possess sufficient manual dexterity to skillfully operate applicable computer hardware, a variety of hand tools and standard office equipment.   6.   May work additional work hours to accomplish tasks.       LICENSES / CERTIFICATIONS:   Certifications with one or more fraud tools is desired. Certified Scrum Product Owner (CSPO) or similar agile product management certification is a plus. REV. 03/29/2024