Fulfillment Manager

Golden Hippo is a young, growing digital marketing company committed to helping everyone live their healthiest life. We create cutting edge health, wellness, and beauty products and work tirelessly to get them into the hands of the people who need them most - our customers. We're growing fast, but our core values remain the same as when we were founded in 2010.

Golden Bolt, the fulfillment division of Golden Hippo is currently looking for a Fulfillment Manager who is primarily responsible for ensuring that every order placed is packed daily. Safety, accuracy, and teamwork must be promoted within the picking, scanning, and metering areas. This person will provide operational leadership and collaboration with the Operations team for continuous improvement and consistency of process. Hands on approach, interacting daily as part of the team. Embraces and executes the Company Core Values. Actively supports the Company’s vision and goals. The Fulfillment Manager is also responsible for the direct supervision of all employees in the fulfillment department and is expected to carry out supervisory responsibilities in accordance with the organization’s policies, and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

HERE IS WHAT WE OFFER YOU

At Golden Bolt you have a chance to make an impact. You will have the opportunity to be creative, take initiative and grow. A career at Golden Bolt is more than just a job. It's the chance to work among friends every day, to work and play hard, and to see the results of your work firsthand. We work in a lively, laid back work environment with a fully stocked kitchen for our employees to use. We also offer:

• Competitive salary (DOE)
• Employer-paid benefits (medical, dental, vision, life)
• Matching 401K plan
• Employee owned company- stock ownership program
• Highly interactive work with a talented, passionate team
• UNLIMITED room for growth and results-based pay increases

WHAT YOUR DAY IS LIKE

• Collaborate with management to forecast budgets, relay trends, review team performance, and optimize procedures in accordance with company policies
• Manage fulfillment team members while creating a positive and professional work environment
• Maintains distribution operations by initiating, coordinating, and enforcing operational and personnel policies and procedures 
• Continuously improve performance as measured by Key Performance Indicators by leveraging experience and ‘lean tools’ to improve efficiencies
• Ensure optimal warehouse staffing and results by managing recruiting, training, coaching and disciplining employees as needed
• Ensure the organization and effectiveness of the order desk
• Set and meet effective and accurate goals with the management team
• Maintain a safe, clean, and organized fulfillment center
• Resolve first-level operational issues and escalate them as necessary to the Sr. Operations Manager
• Ensure all performance evaluations and corrective actions are consistent with company policy, are administered fairly, and are crafted for personal development

BEST CANDIDATES WILL HAVE

• Experience working in a collaborative group environment as well as individually
• Experience working with employment agencies (high volume)
• Deadline driven and resourceful with ability to take direction
• Ability to communicate in a multicultural environment
• This is a full-time position, 40-hours minimum work week, candidate must be able and willing to work extended hours for special events and when necessary
• Consistent attendance and adhering to work schedule and attendance policy

Golden Hippo is always looking for smart, driven self-starters who are excited to build a place for themselves in one of the most fun, exciting companies in Los Angeles.  If you thrive on community and communication, learning from your failures, and embracing the unexpected, Golden Hippo just might be the place for you.

Golden Hippo is an equal opportunity employer. 

Golden Hippo Company Culture Highlights:

• Winner of Comparably's Award for Best Company in Los Angeles 2019
• Winner of Comparably's Award for Best Company Happiness 2018
• Golden Hippo is ranked in the top 5% of companies for Work Culture on Comparably.

Check us out on Comparably: https://www.comparably.com/companies/golden-hippo

Equal Employment Opportunity
Golden Hippo strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
 
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, for applicants in Los Angeles, California, and consistent with applicable laws in other areas.

Hiring Practices
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Golden Hippo recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Golden Hippo may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.