Manager on Duty

SUMMARY:
The Manager on Duty (MOD) is responsible for the leadership, management and supervision of all aspects of casino operations in the absence of management; The MOD is empowered to ensure that the highest standards of customer service and hospitality are maintained and delivered through direct communication and interaction with customers/guests and employees. The Manager on Duty assumes responsibility for regulatory and policy compliance, supervision, and relations of the various departments and their employees. The Manager on Duty displays the highest degree of professionalism, judgment, and decision making in all customer and employee interactions.

DUTIES:
Adhere to Casino standards of excellence in guest service and confidentiality. Must ensure all functions, activities, and duties are completed. Manage and resolve guest problems or complaints directly. Report and document any observed or known safety hazard, conditions or unsafe practices and procedures. Perform other job-related duties as directed.

SUPERVISORY CONTROLS:
Exercise full range of supervisory duties, defining and delegating responsibilities and authorities as appropriate. Oversees floor personnel. Delegates duties to casino employees.

KNOWLEDGE, SKILLS AND ABILITIES:
The Manager on Duty shall have a minimum of at least three (3) years of management or supervisory experience related to guest services/operations and shall possess and demonstrate the following:

• Knowledge and/or experience with gaming and management operations with leadership and strong communication skills.
• The ability to talk to others in a non-threatening manner to convey information effectively and appropriately.
• Ability to communicate clearly with staff, and the general public, both orally and in writing.
• Strong conflict resolution skills and maintain composure when dealing with difficult and irate customers.
• Outgoing, self-motivating, highly responsible, reliable with a strong work ethic and works well under stress.
• Be able to consistently exercise common sense and good judgment in decision making, and be safety conscious at all times.
• Ability to make management decisions requiring independent judgment and to identify and refer other issues to the proper authorities.
• Be a strong team player and dedicated to the mission of the Golden Eagle Casino.
• Be able to use computers proficiently to enter, transcribe, record, store, or maintain information.
• Maintain strict confidentiality with information, records and ensure that staff is also cognizant and compliant with the confidentiality standard.

EXPERIENCE:

Minimum: 5 years experience with casinos.

Must have: at least 2 years experience in a supervisory role.

EDUCATION:

Minimum: High school.

Preferred: Bachelors Degree.

Or Equivalent combination of education and leadership experience.

REQUIRED QUALIFICATIONS:

No felony convictions.

Must submit to and pass an alcohol, drug screen and background check.

Must be able to obtain a gaming license by the Apache Gaming Commission.

Strong computer and software literacy in MS Office Software.

Strong written and oral communications skills.

Must posses a valid and current driver’s license

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements: regularly required to stand, walk; climb or balance; and stoop, kneel, crouch, or crawl. Must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Will be exposed to fumes or airborne particles, including second-hand environmental smoke. Will be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult guests or staff members. The noise level varies from light to moderate.

RATE OF PAY IS BASED UPON EXPERIENCE'
'
Work Location:

• One location

Work Remotely

• No

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Guest services: 1 year (Required)
• Casino: 1 year (Required)

Work Location: In person