Cashier/Customer Service

Company Summary

Founded in 1946, Golden Gate Petroleum is one of the largest family-owned petroleum and biofuel distributors in the Western United States. Golden Gate distributes and delivers a number of products including bulk lubricants, diesel, gasoline, propane, fuel oil, E85, renewable diesel, biodiesel, and biofuels on a commercial and retail scale. Our convenience stores and gas stations provide businesses and consumers with the highest levels of service and top-quality products.

Job Summary

Cashiers at Golden Gate Petroleum, Inc. serve an important role in shaping the customer experience and providing a safe and convenient shopping environment. The Cashier operates a register, competently handles payment transactions, and proactively executes on daily store operations. This role serves to provide courteous service to customers while maintaining the safety and security of the store to contain costs and increase sales.

Essential Functions

• Provide a positive customer experience by delivering friendly and polite service.

• Record purchases on the register by scanning items and ensuring proper pricing.

• Collect payments, including cash, check, credit payments, and fleet cards, and provide change to customers accurately and with high attention to detail.

• Verify purchases by reviewing and recording customer identification in compliance with federal, state, and local regulations.

• Greet customers entering the establishment, assist them in locating products, and answer customer questions.

• Educate and upsell customers on product offerings to increase sales.

• Maintain safety protocols, including proper cash handling, balancing, and drop off, auditing, and recording results in compliance with company policies and procedures.

• Resolve customer issues or complaints in alignment with company policy.

• Support the cleanliness and appearance of the store by stocking inventory, cleaning throughout the store, bagging ice, and preparing food and beverages as needed.

• Assist with verifying inventory orders, fuel readings, dispensing propane, processing slot machine payments, and price changes as needed.

• Stay up to date with all safety training and practices, escalating concerns as appropriate.

• Perform other duties as assigned.

Required Knowledge, Skills, Abilities

• Excellent customer service skills.

• Strong communication and time management skills.

• Ability to perform repetitive movements over long periods of time.

• Ability to learn the company’s products and services, and customer-related policies.

• May need to work nights, weekends, and holidays on a rotating basis.

• Must be at least 18 years of age. Some locations may only hire 21 and over.

Preferred Education, Certifications/ Licenses, Related Experience

• Work experience as a cashier or in a similar role in sales or service.

• High School Diploma or equivalent preferred.

• Successful completion of on-the-job-training.

Physical Job Requirements

• This position requires the ability to remain in a standing stationary position more than half the time.

• The person in this position will need to move about the store and position themselves (ex: kneel, crawl, crouch down) to fulfill the essential functions of the role more than half the time.

• The person in this position must be able to maneuver (lift, move, carry, slide, etc.) up to 50 lbs.

• This position operates machinery and/or equipment that requires the constant use of hands/fingers/wrists (ex: typing, sweeping, slicing deli meat, operating the Point of Sale system, etc.) all the time.

• This position is exposed to hazardous chemical materials and outdoor weather conditions more than half the time.

• This position operates heavy machinery less than half the time and the individual in this role must be able to meet all safety requirements of the respective equipment.

Travel Requirements

• This position has no travel requirements.

Job Types: Full-time, Part-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person