Waiter/Waitress

Job purpose

Under the direction of the Restaurant Supervisor, the Waiter/Waitress is responsible for serving guests in accordance with established policy and procedures on an assigned shift. The server is also responsible for guest satisfaction and enjoyment while dining at the restaurant establishment.

Duties and responsibilities

• Exhibit conduct in accordance with all Illinois Gaming Board (IGB) Rules and Regulations, Federal and State laws and regulations, and Company and departmental policies and procedures.
• Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.
• Responsible for knowing all menu items, wine lists and beverage menus, restaurant table assignments, and serving procedures of the restaurant.
• Understand and follow pre-check, guest check, cashiering and ticket procedures.
• Complete set-up, opening and closing duties according to side work procedures.
• Maintain a work environment that is safe, professional, friendly, and conducive to a high level of productivity and performance.
• Amicably resolve guest related problems in a fast-paced environment. Relay guest concerns, complaints or compliments to the restaurant supervisor or manager as appropriate.
• Maintain excellent communication skills and interpersonal relations with guests, vendors, visitors, and fellow employees.
• Maintain personal health and sanitation standards (wash hands when using restroom, etc.)
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• Ability to obtain a gaming license.
• Minimum of two (2) years’ experience as a restaurant server in a high-volume environment.
• Demonstrated successful performance in a guest service role.
• Experience servicing large numbers of guests in a public environment.
• Must have solid decision-making, organization, and interpersonal skills.
• Excellent verbal communication skills are required.
• The ability to thrive in a fast-paced multi-tasking, hands-on environment.
• Ability to establish and maintain a positive and professional working relationships with all individuals.
• Ability to work occasional overtime and irregular hours.