What are the responsibilities and job description for the F&B- SUPERVISOR position at Golden Nugget Laughlin?
JOB SUMMARY:
QUALIFICATIONS:
List qualifications for the position, i.e.: High School graduate, number of years experience required, communication skills, customer service skills, etc.
FUNCTIONAL ACCOUNTABILITIES:
List all functions of the position and what they are accountable for.
PHYSICAL AND ENVIRONMENTAL DEMANDS:
List all physical and environmental requirements, i.e.: lifting, carrying, walking, standing, etc.
CERTIFICATES/LICENSES:
List certificates and licenses required for the position
Supervises Dining Room and Beverage outlets. Prepares work schedules, monitors and trains staff, evaluates performance, handles paperwork ensuring standard operation (customer relations and food/beverage service) is at optimum levels.
QUALIFICATIONS:
List qualifications for the position, i.e.: High School graduate, number of years experience required, communication skills, customer service skills, etc.
- Must have prior hotel/casino related knowledge and supervisory experience
- Excellent leadership and customer service skills
- Excellent verbal and written communication skills
- Must possess the ability to handle multiple outlets, assess and prioritize needs
- Ability to use a general computer programs such as Word, Excel and Power Point
- Knowledge and ability to operate P.O.S. Infogenisis Register System and Easy Bar Liquor Gun System
- Ability to operate telephone, copy machine, and electronic equipment
- Well-groomed professional appearance
FUNCTIONAL ACCOUNTABILITIES:
List all functions of the position and what they are accountable for.
Leadership and Professionalism:
- Delegates work effectively
- Analizes problems and selects the most appropriate solution
- Resolves guest and/or employee complaints by creating the best possible outcome
- Enthusiastically leads the training effort and works with employees instructing them to follow through on tasks in the dining room, i.e. consistent table settings, table tents placed on each table, silverware cleaned, proper condiments on each table, floors kept clean at all times, table bases cleaned, and booth seats wiped clean after each use.
- Works with hosts for seating availability and to ensure guests are accommodated in a timely manner
- Walks through dining room periodically checking with guests that are seated at tables inquiring about their meal and pulling appropriate dishes as needed
- Involves food servers in the same (check back) process to ensure consistency and guest satisfaction
- Encourages Bus Persons to train as Food Servers during slow periods to develop job skills and promote advancement opportunities
- Works directly with employees and utilizes positive reinforcement techniques and suggestions pertaining to job accountabilities
- Coaches and encourages employees to succeed and be the best they can be
- Assists Food Servers, Bus Persons, and Hosts to achieve the highest level in guest service
- Demonstrates commitment of service to guests and/or fellow employees by checking tables through out the dining room at least 6 times an hour, or communicating with gaming guests on the casino floor, or talking with guests in the dining room to ensure guest satisfaction, and checking kitchen food items in relationship to sanitation regulations
- Recognizes achievement and implements creative responses to reward employees when performance meets or exceeds expectations
- Provides positive communication and behavior
- Fosters open lines of communication among self, staff and peers
- Contacts appropriate departments with managerial questions and concerns, i.e. Engineering work orders, HR PAN forms, checking in/out with PBX, notifying all departments about operational hours for various food outlets, and conducting pre-shift meetings with employees
- Conducts interactive meeting with employee when conducting performance evaluation
- Schedules counseling meetings when necessary and uses appropriate discipline to reverse negative behavior when job performance regresses
- Resolves staff conflicts effectively
- Develops and outlines department policies and procedures and standards of performance
- Completes assignments and projects in a timely manner
- Prepares weekly schedules, payroll reports, budget forecasting, daily shift reports, inventory, purchase requests and work orders accurately
- Keeps accurate attendance records
- Conducts interviews in accordance with ADA and EEOC guidelines
- Completes performance evaluations per company policy
- Documents employee discussions and progressive discipline in employee files
- Maintains all safety standards through daily inspections
- Follows company policies and procedures
- Upholds the Sexual Harassment policy
PHYSICAL AND ENVIRONMENTAL DEMANDS:
List all physical and environmental requirements, i.e.: lifting, carrying, walking, standing, etc.
- Ability to work inside and outside of the building
- Ability to stand and walk throughout the outlets up to 65% of the eight hour shift
- Ability to lift and carry items weighing up to 25 lbs.
- Ability to work within a noisy environment
- Ability to work in high or low temperatures, and wet conditions
- Ability to work with fumes and food odors
- Ability to work in a smokey environment
CERTIFICATES/LICENSES:
List certificates and licenses required for the position
- Current Gaming Card
- Current Non-Gaming Card
- Current Alcohol Awareness Card
- Employment Eligibility for the United States
City
Laughlin
State
NV
Auto req ID
179369BR
F&B- SUPERVISOR | Golden Nugget
Salary : $29,600 - $37,500
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