Service Host - Raley's (Fernly, NV)

• Ensure that all guests are greeted and feel welcome as they enter the store and are given responsive and courteous service at all times.
• Remain up to date with monthly marketing promotions.
• Ensure that all cash drawers and safes are counted properly and all cash is accounted for before each shift.
• Follow the Company’s “Line of Sight” standard in all stores.
• Maintain a comprehensive understanding of the Company’s rewards program and inform guests of all benefits associated with the rewards program.
• Navigate and use the GMS system.
• Inform Supervisor of all gaming machine maintenance issues
• Follow Company comp policy for all snacks and beverages.
• Maintain a positive attitude toward work and interfaces with guests in a congenial and polite manner.
• Address stressful situations with guests, business contacts and third parties with dignity and politeness.
• Maintain a complete understanding and adhere to the Company’s policies, procedures, standards, specifications, guidelines and training programs.
• Arrive to work on time and use the proper clock in procedures.
• Maintain a professional, neat, and well-groomed appearance by following the uniform standard guidelines.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards.
• Perform other duties as assigned.

• Previous experience in a customer service industry.
• Knowledge of basic math skills and ability to handle currency and coin.
• Experience working professionally with other department personnel, co-workers and management.
• Proven experience providing high level of guest service.
• Pleasant personality, team-oriented, and enjoys working with and assisting people.
• Basic computer skills.
• At least 21 years of age.
• High school diploma or equivalent preferred.
• Ability to apply common sense reasoning to variety of situations.
• Obtain and maintain all work cards as required by the company.
• Verify right to work in the United States.

Work Cards:

• NV Gaming

Physical Requirements:

• Occasionally lift and/or carry up to 20 lbs. at floor, knee, and/or waist levels.
• Frequently bend, reach, twist, squat, kneel, sit, stand, and walk.
• Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity.

Work Environment Potential Conditions:

• Indoor
• Smoky and noisy

Responsible for providing high quality guest service to guests and assisting guests in the gaming area.