PBX Operator

Summary:

Responsible for answering calls, dispatching Slot Technicians, and maintaining the Dispatch computer program application.

Essential Functions and Responsibilities:

• Provide radio and telephone correspondence for the company and its clients in a professional and courteous manner.

• Maintain route status in the designated tracking system.

• Answers all phone calls in a professional and courteous manner.

• Promote teamwork within the PBX department and all other departments as it relates to your ability to complete the tasks assigned to you, in an effort to eliminate personal conflicts.

• Refer all unresolved challenges/issues to immediate Supervisor.

• Complete all tasks as assigned by the PBX Supervisor and/or PBX Manager

• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations.

• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards.

• Perform other duties as assigned.

Qualifications:

• Previous experience in a high-volume call center preferred.

• Pleasant personality, team-oriented and enjoys working with and assisting people.

• Familiar with and knowledgeable of the area road system preferred.

• Proven experience providing high level of guest service.

• Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.

• Strong computer skills.

• At least 21 years of age.

• High school diploma or equivalent preferred.

• Ability to apply common sense reasoning to variety of situations.

• Ability to functionally communicate occupational-based English, both written and verbal.

• Obtain and maintain all work cards as required by the company.

• Verify right to work in the United States.

Physical Requirements:

• Occasionally push/pull up to 15 lbs

• Occasionally lift and/or carry up to 15 lbs at floor, knee, waist, and chest levels.

• Occasionally squat kneel, sit, reach, bend, twist.

• Frequently sit and work at a desk or computer.

• Occasionally standing or walking.

• Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity.

Work Environment Potential Conditions:

• Indoor

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

People with a criminal record are encouraged to apply

Ability to Relocate:

• Reno, NV 89502: Relocate before starting work (Required)

Work Location: In person