What are the responsibilities and job description for the Hardware Assistant position at Golden State?
Job Description
Golden State Lumber is a family-owned company that has been in business for over 60 years. It is a company that recognizes that people are its most valuable resource and is looking for someone who will fit into the culture and strive to achieve the company’s goals. Golden State Lumber has been voted among the Best Places to Work in the San Francisco Times for multiple years. Be a part of our team that is passionately driven, flexible and genuinely curious.
We are looking for a full time Hardware Assistant.
Job Summary
The Hardware Assistant’s primary responsibilities include receiving, processing, and organizing shipments and deliveries of hardware products accordingly. Restocking depleted or low hardware items and ensuring that the sales floor is organized according to established guidelines. Assisting customers in locating desired hardware items, and on occasion assisting customers with taking the desired items to their vehicles.
Essential Functions
Minimum Education (or substitute experience required):
Golden State Lumber is a family-owned company that has been in business for over 60 years. It is a company that recognizes that people are its most valuable resource and is looking for someone who will fit into the culture and strive to achieve the company’s goals. Golden State Lumber has been voted among the Best Places to Work in the San Francisco Times for multiple years. Be a part of our team that is passionately driven, flexible and genuinely curious.
We are looking for a full time Hardware Assistant.
Job Summary
The Hardware Assistant’s primary responsibilities include receiving, processing, and organizing shipments and deliveries of hardware products accordingly. Restocking depleted or low hardware items and ensuring that the sales floor is organized according to established guidelines. Assisting customers in locating desired hardware items, and on occasion assisting customers with taking the desired items to their vehicles.
Essential Functions
- Provide a positive representation of Golden State Lumber.
- See that every customer experience meets quality standards as defined by the customer.
- Greet customers throughout the sales floor.
- Assist with daily maintenance, orderliness and cleanliness of the sales floor, including end caps and ad merchandise, and stock room.
- Assist with maintaining back stock levels.
- Assist with merchandise resets through the store.
- Ensure that price changes and label updates are completed in a timely and accurate manner.
- Maintain inventory accuracy at all times.
- Maintain up-to-date knowledge of sales floor layout, of the products sold, product location, product usage, product prices, and new products on the market.
- Handle minor complaints with the objective of solving the problem.
- Proactively assist customers in solving problems.
- Forward any customer complaint that cannot be handled to a member of management.
- Reporting any unusual activity to supervisors.
- Assist the management team members, executives, supervisor, and other employees as needed.
- Assist in creating a positive, professional and safe work environment.
- Be professional in appearance and actions.
- Promote team concept.
- Perform other duties as assigned.
Minimum Education (or substitute experience required):
- High school graduate or equivalent.
- Prior retail experience preferred.
- Broad knowledge of company's products and services with the ability to effectively present these to the Company's customers. Ability to handle a variety of customer situations with enthusiasm and tact; demonstrable skill at handling and resolving customer complaints; excellent communications skills; and ability to work with all levels of employees and management.
- Time management and organization: These professionals use a variety of organization methods, including calendar management, to handle multiple projects at one time and completing tasks efficiently and quickly.
- Customer service: Hardware Assistants should have strong professional conversation etiquette, especially in person and over the phone when interacting with company representatives, clients and customers.
- Communication: Clear communication and the ability to explain concepts in simple terms are used to help the customer work through problems and accurately describe products.
- Problem-solving: These professionals should be able to use critical and creative thinking to identify and resolve issues with products and orders.
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