Market Research Manager, Insights

GoodRx is America’s healthcare marketplace. Each month, millions of people visit goodrx.com to find reliable health information and discounts for their healthcare — and we’ve helped people save $60 billion since 2011. We provide prescription discounts that are accepted at more than 70,000 pharmacies in the U.S., as well as telehealth services including doctor visits and lab tests. Our services have been positively reviewed by Good Morning America, The New York Times, NBC News, AARP, and many others. Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans. About the role The Insights team is looking for a motivated individual with an analytics background who wants to expand their skill set into customer research. This person will be responsible for providing strategic analytics support to the Insights organization, as well conducting primary and secondary customer research to support GoodRx’s Retail team. Specifically, this person will be responsible for: Leading high-level, strategic research projects that combine business and site analytics with consumer research. These projects will deliver insights to teams across the organization; Building and managing a company-wide insights dashboard that provides relevant statistics and consumer data to cross-functional teams; Partnering with other Insights team members to provide supplemental business and site analytics to support their work; and, Managing all research for the GoodRx Retail team, including pharmacist surveys, interviews and NPS tracking. The ideal candidate for this position is: A strategic thinker who can translate data into insights that address business needs; An analytics powerhouse who knows how to pull and analyze customer data, build models and dashboards, and identify the right takeaways; A person who has experience with and/or wants to transition into customer research, specifically learning how to develop surveys, conduct interviews, leverage secondary datasets and analyze site behaviors/journeys; A self-starter who delivers research quickly and independently, and takes initiative when they see research opportunities; and, A storyteller who can communicate findings in a compelling, meaningful way. This is a great opportunity for someone who has a quantitative research background and/or is looking to transition from an analytics or business intelligence position into a broader, strategic customer insights role. There will be mentorship and guidance provided to help broaden this person’s skills in both quantitative and qualitative methods, with the opportunity for visibility and wide influence in the organization. Required Skills/Experience: This person must have 8 years of professional experience (or 6 years and a master’s degree) in analytics, business intelligence, data science or consumer/user research. Experience with SQL and Tableau (or other visualization/dashboarding software) is required Presentation building skills (PowerPoint, Google Slides) and a good eye for concise data visualization Exceptional communication skills and ability to synthesize findings for non-technical audiences and leadership Preferred Skills/Experience: Experience analyzing survey data A knowledge of Qualtrics, Userzoom, dscout, Quantum Metric, Sermo and/or IQVIA . Experience in healthcare is also preferred. At GoodRx, pay ranges are determined based on work locations and may vary based on where the successful candidate is hired. The pay ranges below are shown as a guideline, and the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, and other relevant business and organizational factors. These pay zones may be modified in the future. Please contact your recruiter for additional information. San Francisco Office: $136,000.00 - $216,000.00 New York and Seattle Offices: $124,000.00 - $198,000.00 Santa Monica Office: $113,000.00 - $180,000.00 Other Office Locations: $102,000.00 - $162,000.00 GoodRx also offers additional compensation programs such as annual cash bonuses and annual equity grants for most positions as well as generous benefits. Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, "Take Care of Yourself" days, 11 paid holidays, and 72 hours of sick leave. GoodRx also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, supplemental life insurance for you and your dependents, company-paid short-term and long-term disability, and more! We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel. With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ communities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch - we’d love to connect and see if you could be good for the role! GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a telehealth marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $60 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com. We help Americans get the healthcare they need at a price they can afford. We believe everyone deserves affordable and convenient healthcare. We build better ways for people to find the best care at the best price. Our technology gives all Americans — regardless of income or insurance status — the knowledge, choice, and care they need to stay healthy. We’re here to help. Come and help us create the future of healthcare. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Salary : $60 - $136,000