Skills Training and Placement Navigator - Case Manager

Goodwill Industries of Central North Carolina works to enhance the dignity and quality of life of individuals and families by strengthening communities, eliminating barriers to opportunity, and helping people reach their full potential through learning and the power of work.

The Skills Training & Placement Navigator is responsible for facilitating career development services to diverse users. This is a public-facing position, supporting individuals enrolled in our skills training programs, including CDL, construction, and HVAC. The Navigator with will work with an assigned caseload of enrolled participants to implement career pathway planning, to include tasks such as intake, assessment, career mapping, training plan creation and execution, and general counseling to help people meet their career goals. This role also works extensively with partnering employers and businesses, facilitating successful job placement for program graduates. Additional activities in support of enrollment, recruitment and marketing, and community relationship building is also required.

This position will operate out of Goodwill’s Home Office, located at 1235 S. Eugene St., Greensboro, NC. Occasional travel is required throughout our five-county territory, including Guilford, Alamance, Randolph, Rockingham, and Caswell Counties.

Essential Functions

The Skills Training & Placement Navigator must be skilled at creating and maintaining high quality relationships as they support and guide people through adversity, while also demonstrating the initiative and leadership required to initiate dialogue while carefully considering the impact of actions on others. Responsibilities and activities include:

• Implements assessments, interprets results, and guides participants using the Opportunity Accelerator model, connecting outcomes to targeted careers and educational pathways.
• Performs intake, orientation, case management, and career coaching to program participants with diverse backgrounds and barriers to employment, including development of written, individualized employment plans, resource planning and networking, and crisis management.
• Assists program participants with completion of job applications and development of resumes, accessing online training, and information and referral to other services.
• Becomes fully knowledgeable about the schedule of trainings, services, and resources available through Goodwill and other community agencies, and integrates those services into information provided to participants as appropriate.
• Markets programs and services to the community.
• Performs a variety of office and administrative duties including collection of participant data and accurate record keeping, case noting, plan creation, correspondence, report preparation, expense reconciliation, etc., in an accurate and timely manner. Includes grant activity reports.
• Refers and connects people to other appropriate programs for assistance in a wide variety of areas as needed.
• Supports the overall operation of Goodwill initiatives. Effectively builds partnerships, collaborates, and serves as a program liaison with a wide variety of internal and external partners.

Requirements

• An Associate degree from an accredited college or university in human services, sociology, psychology, business management, education, or related field. High school diploma and 4 years’ related experience may be considered in lieu of an Associate degree.
• Minimum 2-years' experience providing case management, career navigation, instruction, or similar supports to diverse populations in social service settings; experience and familiarity with the justice system highly preferred.
• Strong customer service skills with person-centered thinking, problem solving, and analytical skills, with the ability to negotiate and produce productive relationships.
• Excellent skills and understanding of technology and the digital skills needed for today’s careers. Includes intermediate or better skills with Microsoft Office Suite, database use, web-based learning and online job application platforms; knowledge of peripheral devices, digital platforms, tools, and software.
• Excellent written communication skills are required as this person will be writing employment plans, case notes, and maintaining databases of participant information.
• Valid NC driver’s license with good driving record, reliable vehicle, and proof of personal vehicle insurance coverage.
• Must successfully pass pre-employment drug and background screens.

Hours: Position is hourly, averaging 40 hrs/week. Work is generally conducted Monday-Friday, 8:00am-4:30pm, with occasional requirements for evening/weekend events.

Salary: Hourly position, $19-$20 DOE.

Benefits: Benefits offered include medical insurance, life insurance, dental insurance, vision insurance, short- and long-term disability insurance, paid vacation, paid holidays, matching 401k plan, tuition assistance, legal and ID theft insurance, critical illness/accident insurance, long-term care insurance, Employee Assistance Plan (EAP), and pet insurance.