What are the responsibilities and job description for the Lead ADC Donation Specialist position at Goodwill Industries of Houston?
Job Title: Lead ADC Donation Specialist
Department: Donated Goods Retail (DGR)
Reports To: Store Manager
FLSA Status: Non-Exempt
Pay Rate: S12.50 Per Hour
Mission Support:
Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work.
Position Summary:
Accepts donations according to GWH guidelines. Sort and process donations. The Team Member is responsible for performing assigned duties and work within the framework of GWH’s Mission and all policies and procedures. To ensure the efficient and cost-effective operation and stewardship of GWH to maximize profitability to enhance our Mission.
Essential Duties and Responsibilities:
- Accepts donations with a cheerful and pleasant disposition.
- Unload and sort materials in the donation area according to GWH guidelines.
- Maintain accurate records of donations and issue completed donation receipts to all donors.
- Provide excellent customer service.
- Greet each customer and assist with basic questions.
- Serves as the first point of contact for team members at the location.
- Ensures new team members receive a key and authorization is signed.
- Communicates with District Director regarding all team member issues.
- Communicates with Store Manager regarding supply requests, maintenance tickets, and any Paycor administrative or clock issues.
- Assists in the training of new team members and retraining when needed.
- Assist with keeping production supplies available.
- Assist with loading and unloading merchandise and equipment as needed.
- Assist with the security and safety of GWH Team Members and property.
- Perform necessary janitorial work and ensures the work is completed.
- Demonstrate professionalism and presents a friendly, cooperative attitude.
- Ability to multi-task, make quick decisions and work in a team-oriented, fast-paced environment.
- Must be punctual and have dependable attendance.
- Must conduct work in a safe manner; maintain good housekeeping standards, have all aisles and pathways to fire exists clear and free from clutter, and keep work areas neat and clean.
- Must report all work incidents and injuries immediately.
- Adheres to all GWH policies and procedures.
- Performs other duties as assigned by Management.
Minimum Qualifications:
- Ability to communicate and interact well with a variety of personality types.
- Poses excellent customer service skills.
- Retail sales experience is preferred.
- High school diploma or equivalent preferred.
- Ability to work a flexible schedule.
- Must have reliable transportation.
Key Performing Indicators:
- Donor Engagement
- Donation Tracker and Receipts
- Equipment Management
- Production Management
- Safety Culture
Physical Requirements/Work Environment:
The ability to stand, twist, bend, squat, reach, kneel, push and pull. Able to lift, up to, 40 lbs. and, occasionally, lift/move items, up to, 100 lbs. (e.g. large bags of donations, televisions, furniture, etc.) Must be able to stand for extended periods of time.
An indoor work environment with occasional exposure to outside temperatures. The noise level in the normal work environment is, usually, moderate.
Salary : $19,500 - $24,700
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