What are the responsibilities and job description for the Sales Production Associate - PT position at Goodwill Industries of Michiana?
Job Objective
To receive, sort, price, tag, and stock donations keeping the flow of donations moving quickly from drive-thru to the sales floor, and to generally aid in the smooth operation of a fast-paced retail store. Position reports to Store Management and/or Production Supervisor and is evaluated annually.
Essential Job Functions
To receive, sort, price, tag, and stock donations keeping the flow of donations moving quickly from drive-thru to the sales floor, and to generally aid in the smooth operation of a fast-paced retail store. Position reports to Store Management and/or Production Supervisor and is evaluated annually.
Essential Job Functions
- Knows and understands the Goodwill Mission: Strengthen communities by empowering individuals and families through education, training and job placement.
- Cashiering:
- Accurately count money and make change.
- Accurately ring register being aware of proper pricing.
- Know Visa and MasterCard procedures, all forms of payment and discounts including Goody Bucks, Good Points and MGB.
- Properly bag merchandise.
- Alert management regarding altered tickets.
- Communicate specials to customers.
- Acknowledge all customers and contributors in a helpful & friendly manner.
- Refer customers to management as warranted.
- Watch for shoplifting, for ticket switching and for non-store people in unauthorized areas.
- Maintain safe working and shopping environment.
- Ask every paying customer if they would like to Round Up (their change goes to support our Mission)
- Know how to properly use the overhead paging system and be able to make promotional announcements.
- Production:
- Keep retail floor well stocked, move merchandise to sales floor as requested in a timely manner while watching for exceptions to standard pricing.
- Sort, price, size, and tag for sale all donated clothing, wares, furniture, electrical items and new goods.
- Empty donation box and process donations.
- Empty trash into compactor as needed.
- Keep furniture and electrical area in store well stocked and organized.
- Maintain shop-ability and good store appearance.
- Remove outdated stock in a timely manner.
- Maintain Kaizen standards.
- Attend the Donation Drive Thru:
- Answer the door as soon as the buzzer rings and politely greet the donor.
- Promptly unload donations for donor.
- Be able to refuse unacceptable items politely.
- Keep a tally of Drive-Thru customers.
- Answer all telephone calls in a professional manner by at least the 3rd ring.
- Assist callers if possible.
- Direct all other calls to management.
- Log truck as requested by management.
- Prepare stock by sorting, sizing, pricing, and hanging as necessary.
- Perform other duties as assigned by supervisor.
- Must be well groomed and personable.
- Some familiarity with current clothing, shoe styles, furniture, toys, wares, brand names, materials, prices, etc.
- Ability to read, write and do simple math functions.
- Ability to make quick correct decisions.
- Ability to deal with the public and co-workers in a tactful manner.
- Ability to work a flexible schedule.
- Must have effective communication skills.
- Ability to follow standard retail practices.
- Follow the dress code and wear designated identification as provided.
- Dolly
- Flat cart
- Dump carts
- Poly carts
- Totes
- Z-Racks
- Barrels
- Tagging gun
- Hangers
- Cash register
- Telephone
- Calculator
- Wooden crates
- Ladder
- Office supplies
- Stickers and tags
- Forklift, must be 18 with certification
- Pallet jack
- Pallet stacker
- Compactor, must be 18 to operate.
- Must have good eyesight, speech, and hearing.
- Must have good physical stamina and moderate mobility as well as the ability to walk, lift, bend, stoop, reach and work on feet for 8 hours a day.
- Ability to move filled boxes barrels and Z racks weighing no more than 50 pounds.
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