What are the responsibilities and job description for the Retail Associate (Full Time) Brooklyn Ave. position at GOODWILL INDUSTRIES OF NORTHEAST INDIANA INC?
Job Details
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Goodwill Industries of Northeast Indiana, Inc. is hiring Retail Sales Associates / Cashiers for our stores in Fort Wayne, IN. Do you love working retail, but are tired of the late nights, working every weekend, and inconsistent schedules? Are you a "people person" who is interested in the career development resources that Goodwill has to offer? Do you want to serve your community while building your career? If so, please read on!
We offer competitive wages, great full-time benefits (including medical, vision, dental, a 401(k) plan, life insurance), an employee assistance plan (EAP), holiday pay, paid time off (PTO), and store discounts. If this sounds like the opportunity for you, apply today!
ABOUT GOODWILL INDUSTRIES OF NORTHEAST INDIANA, INC.
Founded in Boston, MA in 1902 by Reverend Edgar J Helms, Goodwill has been providing opportunities for men and women across America and around the world ever since. The Fort Wayne Goodwill can trace its roots back to 1936 when Reverend Helms proposed a federation of Goodwill Industries across northern Indiana. Today, we continue to flourish as we serve 10 county area in Northeast Indiana. As a 501c3 nonprofit organization, our mission is to create opportunities for people to achieve economic stability and build strong communities by offering job training, employment services, and other community-based programs. We support this mission through the eco-friendly collection and sale of donated goods. National watchdog groups and publications consistently give us high ratings for our prudent and innovative use of funds.
Every job in our organization contributes to our vocational training and employment programs. In order to hire and retain employees who believe in our mission, we offer competitive wages, good benefits, great consistent rotating schedules that allow for work-life balance, the satisfaction of serving the community, a positive work environment, and opportunities for career development.
A DAY IN THE LIFE AS A RETAIL SALES ASSOCIATE / CASHIER
As a Retail Sales Associate / Cashier at Goodwill Industries of Northeast Indiana, Inc., you are the face of our agency! You play a vital role in supporting our mission of providing services to the community. While people love our organized stores and affordable merchandise, they wouldn't keep coming in if it weren't for the exceptional customer service that they experience every single time!
As a cashier, you assist with purchases, operating the cash register accurately and efficiently. You will be maintaining the sales floor, stocking and organizing merchandise. With attention to detail, you complete reports such as donation counts, readings, daily business statements, deposits, and cash drawer balances. There is always something to do. But, customer service is always your number one priority--whether serving shoppers or donors!
No matter how busy you are, you greet every single person that approaches with your warm smile. You collect donations and provide receipts. According to standards, you also get to select and price items for the floor. And, you take great pride in keeping all areas super neat and clean. You like to stay busy. And you love that you get to meet lots of new people every day, as well as greet regular customers that come back because of your great customer service.
QUALIFICATIONS FOR A RETAIL SALES ASSOCIATE / CASHIER
- Ability to operate a POS terminal and count back change
- Ability to be on your feet
- Ability to lift, push or pull up to 20 lbs frequently; 50 lbs occasionally; and 100 lbs occasionally.
- Customer service skills
Any customer service or cash-handling experience would be a plus! Are you friendly? Do you have excellent interpersonal and verbal communication skills? Are you reliable and trustworthy? Do you thrive in a fast-paced and changing environment? If so, then you might just be perfect for this position!
WORK SCHEDULE
Store hours are Mondays - Saturdays, 10 am- 6 pm and Sundays, 12 pm - 5 pm. Most full time schedules allow for a dedicated day off during the week and a weekend off every 3 weeks. Part time schedules will vary, but you will know what your schedule will be ahead of time. Plus, NO LATE NIGHTS! We close at 6 PM.
Goodwill Industries of Northeast Indiana, Inc. is an equal opportunity employer.
GOODWILL INDUSTRIES OF NORTHEAST INDIANA, INC.
JOB DESCRIPTION
Established: 1/94
Reviewed: 7/16,7/17,7/18,7/19,8/20,7/21
Revision: 4/09,8/13,7/15,7/17,7/18
| POSITION TITLE: Clerk / Cashier | LOCATION: Stores |
| DEPARTMENT: Retail | IMMEDIATE SUPERVISOR: Store Manager |
| FLSA STATUS: Non-Exempt | JOB STATUS: Hourly |
ESSENTIAL FUNCTIONS
- Operates cash register, gives correct change and receipt, and bags purchases.
- Accepts credit cards for purchase according to established procedures.
- Watches for illegal activity and alerts management.
- Keeps cash register area orderly and stocked with necessary supplies.
- Maintains floor and fitting rooms during business hours.
- Refers customer problems to management.
- Sorts, hangs, tags and clothing donations according to established guidelines.
- Pulls items according to established procedure.
- Meets established production standards.
- Heavy lifting, pushing and pulling required.
- Handles all aspects of customer service in a professional manner.
- Follows all safety rules and practices.
- Performs all other duties as may be assigned by management in the process of carrying out the mission of Goodwill Industries.
- In order to promote customer and donor satisfaction it is mandatory for employees who come in contact with the public to maintain a positive work outlook and to project a pleasant, courteous, and helpful demeanor at all times when dealing with customers, donors, coworkers, and clients.
NON-ESSENTIAL FUNCTIONS
1. Assists customers in locating merchandise and prices.
2. Displays merchandise in windows/display cases.
3. Answers telephone and other inquiries regarding donation sites/policies.
4. Attends monthly store meetings.
ATTENDANCE
Goodwill, your co-workers, and our customers depend on you to be at work as scheduled.
An assigned rotation allows you to plan around your work schedule.
JOB PERFORMANCE
Reviewed upon initial hire at 30, 60 and 90 days, and annually thereafter, by the Store Manager.
SUPERVISORY RESPONSIBILITIES
None
EDUCATION
No specialized educational requirements; will train.
EXPERIENCE
Minimum of three months working experience required
KNOWLEDGE/SKILLS/COMPETENCIES
- Ability to make change.
- Basic literacy (to accept checks/complete forms).
CREDENTIALS/LICENSES/SCREENING REQUIREMENTS
- Subject to background check
- Ability to work flexible hours, including weekends and evenings.
- Ability to work within the team concept
- Subject to random alcohol and drug testing as specified in the DrugFree Workplace Program.
- Fully comply with Goodwills Code of Ethics.
COMMUNITY INTERACTION
Contact with customers, donors, and co-workers.
EQUIPMENT
- POS terminal, credit card machine.
- Carts, z- racks, gaylord boxes.
- Gloves for sorting donations.
- Tagger guns.
COMPLEXITY
Work that is routine or repetitive, requiring the use of numerous readily understood rules and procedures in which the employee may make decisions that could affect the efficiency, accuracy, or correctness of work.
CONFIDENTIALITY
Confidential information involved.
WORKING CONDITIONS
Physical Activities:
1. Substantial: vision, grasping, lifting, pulling, pushing, reaching, standing, and walking.
2. Considerable: talking.
3. Moderate: crouching, hearing, and stooping.
4. Occasional: none.
5. Nominal: crawling, kneeling, climbing, and repetitive motions.
Other Activities:
N/A
Physical Requirements:
Heavy work: Pushing and pulling up to 100 pounds occasionally, and/or up to 50 pounds occasionally, and/or up to 20 pounds frequently to move objects.
The ability to fully perform lifting and moving duties is mandatory.
Environmental Conditions:
The worker is subject to indoor environmental conditions.
CODE OF ETHICS
All employees are responsible for being knowledgeable about Goodwills code of ethics and respective policies and procedures, and for conducting themselves accordingly. Ethical conduct is expected at all times in all matters, whether or not a particular issue is specifically addressed in agency policies or procedures. Employees are expected to bring any questions about whether or not a specific situation presents a potential conflict with this policy to the attention of their manager.
EEO CLAUSE
It is the Agency's policy to afford equal opportunity to all regardless of disability, race, color, creed, religion, national origin, sex, age, veteran status, or any other class protected by law, and to provide a work environment free of bias based on such categories. Any and all employment decisions will be administered in a non-discriminatory manner.
SAFETY STANDARDS
All employees are responsible for adhering to all published safety policies as well as the implementation of specific standards that may be assigned. Employees are expected to report unsafe conditions and unsafe acts. Supervisors are responsible for safety issues in assigned areas ensure that all employees are informed and adhere to all safety policies/issues, use proper reporting mechanisms for dealing with safety hazards or incidents, and personally adhere to safety rules.
HARASSMENT
All employees are responsible for avoiding offensive or inappropriate behavior at work and are responsible for assuring the workplace is free from any type of harassment at all times. Employees are expected to be familiar with and follow all published procedures, including reporting incidences and cooperating with investigations.