Retail Clerk

Goodwill employees are expected to represent the highest standards of behavior and job performance by: 1) acting with honesty and integrity; 2) ensuring that all business activities are transparent and ethical; and 3) achieving goals in alignment with Goodwills Mission, Vision and Values.

MISSION: Goodwills mission is to provide work opportunities and skills development to people with barriers to employment.

VISION: Every person in Kern, Kings, and southern Tulare counties has the opportunity to achieve his/her fullest potential through the power of work.

VALUES: Accountability ~ Integrity ~ Dignity ~ Diversity & Inclusion ~ Ingenuity ~ Opportunity

POSITION SUMMARY:

The Retail Clerk provides customer service, processes payments, and maintains the sales floor.

The expectation of this position is to achieve organizational, team and personal goals in alignment with our Strategic Vision Priorities and through living out our organizational Values.

Standards of Performance and Conduct (each is an essential function):

• Ensure actions are consistent with Goodwill ethics, policies, procedures, goals and mission.
• Work collaboratively with management and staff to achieve overall organizational goals.
• Consistently maintain acceptable level of productivity, ensuring accounts payable/disbursement functions are completed accurately and timely.
• Punctual and regular in attendance, understanding that time away from work is approved and taken in accordance with established policies.
• Perform duties in a manner that promotes a team concept and reflects Goodwills mission, philosophy, and core values of accountability, integrity, dignity, diversity, ingenuity, excellence, opportunity and responsibility.
• Work in accordance with Goodwill policies, procedures and generally accepted business practices.
• Promote a favorable image and works cooperatively with all organization employees, participants, customers and other persons contacted during the course of performing duties.
• Maintain strict confidentiality in all aspects of work; comply with privacy and confidentiality policies.
• Attend required safety training and participate in safety drills and exercises.
• Safeguard company property, including donated goods.

Essential Duties and Responsibilities include the following: Other duties may be assigned.

• Complete opening activities to include doors, housekeeping, till count, prep of water cooling stations, cash wrap set up, and other activities.
• Pick up merchandise, to include heavy materials up to 50 pounds in weight and place on cash wrap. Key in price, applying appropriate sales incentives, where appropriate, into the cash register. Pick up merchandise and place in bags. Pick up bags, to include heavy bags of up to 50 pounds in weight and place in customer shopping cart.
• Assist customers with carrying often heavy or bulky merchandise, to include materials up to 50 pounds in weight, to the customers vehicle.
• Stock shelves with merchandise, to include heavy materials up to 50 pounds in weight. Stage large pieces of housewares (rugs, paintings, furniture) onto sales floor for display. Dress mannequins for display purposes on the sales floor.
• Provides all necessary customer service while projecting a positive image during public contact. For instance, greeting customers upon arrival, referring complaints to management, finding specific products for customers, answering routine questions regarding products and store operations. Maintains professional, polite and positive relationship with Customers, Coworkers, and other stakeholders at all times.
• Handles cash register functions and transactions including: sales, correct pricing, inventory control, and receipting to customers.
• Responsible for cash register accuracy including before and after counts, daily reports and accounting for overages and shortages.
• Responsible to perform housekeeping duties to maintain cleanliness of donation area, bathroom(s), fitting rooms, and all interior and exterior of the store. This may include, but not be limited to, cleaning bathroom fixtures, walls, floors, completing a 5-minute drill prior to each rest and meal break, recovering garbage or other materials from interior or exterior of the building, sweeping, mopping, and/or vacuuming floors, and other cleaning activities.
• Attend to fitting room area in order to assist customers and call attention to concerns over loss prevention that you observe.
• Complete closing activities to include doors, housekeeping, till count, cleaning of water cooling stations, sales floor recovery, and other activities.
• Responsible for maintaining confidentiality and cooperative working relationships at all times.
• Maintains professional, polite and positive relationship with Clients, Customers, and Coworkers at all times.
• Performs necessary record keeping and reporting of money, sales, inventory and production.
• Responsible to fulfill production functions such as; receive and process donated goods, direct donors to proper locations and issue receipts and/or printed information.
• Responsible to display merchandise for sale.
• Complies with Safety and Loss Prevention policies and procedures.
• Follow policies and procedures.
• Ensure safe work conditions at all times. Report and document safety hazards, potentially hazardous conditions, and unsafe practices and procedures.
• Maintain a high level of confidentiality.
• Attends meetings and training sessions as required.
• Responsible for other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the required knowledge, skill and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Basic mathematical skills and the ability to read English. Intermediate knowledge of computers, keyboarding, and photography. One year of experience in a retail environment with some cash handling experience required.
• Language Skills: Ability to read and write, as well as effectively present information and respond to questions from groups, managers, employees, clients, customers, and the general public using tact, courtesy and cooperativeness. Knowledge of basic math operations such as addition, subtraction, multiplication, division and percentages.
• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables; exercise judgment, resourcefulness, ingenuity and initiative.

Other Skills and Abilities:

Effective interpersonal and communications skills to interact effectively with all levels of management and staff. Ability to operate office equipment, including computer, telephone, cell phone, tablet, fax and copy machine. Must exhibit a high level of integrity and business ethics.

Certificates, Licenses, Registrations:

None.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.