Case Manager

Description

General Summary:  

Plans and manages individualized services in areas of vocational, personal, and social skills for assigned employment participants. Leads their Support Employment staff in providing quality services and support. 

Supervisory responsibilities: 

• Oversees the daily workflow of their work group. 
• Provides constructive and timely performance evaluations. 
• Provides constructive and timely coaching to assist with discipline of employees in accordance with company policy. 

Principal Duties & Responsibilities: 

• Develops service plan that responds to served individual goals. Continuously monitors the service plan to assess progress and identifies the need for modification.  

• Informs funding sources of changing service plans to ensure billing occurs in a timely manner.  

• Ensures authorizations are accurate and current. 

• Regularly identifies ways to improve services. Identifies problems and looks at root causes to determine solutions. 

• Assists persons served in identifying, accessing and coordinating services. Communicates with team members and others associated with individual’s plans. Completes up-to-date case documentation including annual service planning and updating of the Human Service database. 

• Provides personal and vocational counseling including crisis intervention. Protects the human rights of persons served.  

• Assists the Program Manager with the training and development of coaches. 

• Provides self-advocacy training to served persons. Act as advocate, when necessary, within the program and in the community. 

• Arranges disability and related education to employers, coworkers and other community contacts of persons being served. 

• Assists served persons with their skill development, behavior issues, job modifications, wage issues and personal care. Coordinates transportation for persons served, including mobility training. 

• Informs Program Manager of any issues involving persons served. 

• Confirms that the principles and practice associated with supported employment services support ADA, Affirmative Action, Wage & Hour and related employment laws. 

• Consistently perform all duties within the framework of our Core Values. 

Requirements

 Knowledge, Skills & Abilities Required: 

• Business Acumen: Knowledge of development disabilities and implications for service planning and ability to deal effectively with challenging behaviors.  
• Customer Focus: Consistently has positive interaction with internal and external customers. 
• Accountability: Collaborates & champion ideas, providing the best possible support of the mission. 
• Drive for Results: Finds solutions, resolves conflict, and proactively solves problems. 
• Continuous Improvement: Open-minded, with flexibility to improve quality of output. 
• Building a Team: Fosters learning and encourages personal growth of their team.  
• Managerial Courage: Provides current, direct, actionable, positive and corrective feedback. 
• Management Agility: Clearly assigns workload with resources available; adjusts as necessary 
• Proficient in Microsoft Office and willingness to learn and use databases. 
• Valid Driver’s license, good driving record and proof of insurance. 

Travel Required: Daily travel and transport of persons served. 

Required education and/or work experience: 

• Associate degree in related field. Bachelor’s degree is preferred. 
• 2 years of experience working with people with developmental disabilities is preferred. 
• Supervisory experience is preferred. 

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation 

 Other duties: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.