Supported Employment Program Manager

Description

Manages the Supported Employment program and staff to ensure excellent vocational and day service is provided to persons with disabilities within the program. Promotes to community the vocational services provided by Goodwill SCWI.

Supervisory responsibilities:

• Recruits, interviews, hires, and trains direct reports.
• Oversees the daily workflow of their department.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.

Principal Duties & Responsibilities:

• Monitors performance of team; acts as a resource and facilitates problem-solving.
• Develops leadership skills and provides insight to other leaders within Supported Employment.
• Provides direction and support to Employment Specialists in approaching new and existing employers to expand and/or better meet the needs of those served within the program.
• Communicates with staff through regular department/staff meetings.
• Ensures that service plans are developed, responsive to the individual’s goals, and implemented in partnership with person’s support team and within budget. Acts as advocate for person served.
• Proactive delivery of quality services through regular individual reviews in partnership with Case Managers and support team along with investigating any suspicion of abuse or neglect of an individual or Goodwill services.
• Regularly identifies ways to improve services and outcomes. Interacts with various funding sources, partners, and employers within communities.
• Coordinates incoming individuals for supported employment services and screens referrals to determine appropriate fit. 
• Assists in the analysis of outcome measurement data and develops programmatic strategy in partnership with Director.
• Ensure service delivery is high quality and an accordance with service agreement. 
• Submit accurate billing using billing standards.
• Make certain staff is utilizing the case management system to complete case notes and documentation accurately and timely.
• Consistently perform all duties within the framework of our Core Values.

Requirements

Knowledge, Skills & Abilities Required:

• Business Acumen: Knowledge of disabilities and implications for service planning and ability to deal effectively with challenging behaviors. Knowledge of principles and practices associated with supported employment services, specific ADA knowledge, Affirmative Action, Wage & Hour and related employment laws. 
• Customer Focus: Consistently has positive interaction with internal and external customers.
• Accountability: Collaborates & champion ideas, providing the best possible support of the mission.
• Drive for Results: Finds solutions, resolves conflict, and proactively solves problems.
• Continuous Improvement: Open minded, with flexibility to improve quality of output.
• Building a Team: Fosters learning and encourages personal growth of their team. 
• Managerial Courage: Provides, current, direct, actionable, positive and corrective feedback.
• Management Agility: Clearly assigns workload with resources available; adjusts as necessary
• Technology: Proficient in Microsoft Office and willingness to learn and use databases

Travel Required: Occasional local travel to support community-based program.

Required education and/or work experience:

• Bachelor’s degree in Human Services, Social Work, Rehabilitation or related education, Master’s preferred.
• Minimum of 3 years human services experience along with 1 year supervisory experience.

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Ability to maintain a stationary position to be able to operate a computer and other office equipment.

Extensive walking and standing in daily work activities, lift, push or pull up to 20 lbs.  

Full range of motion to use proper lifting techniques to provide varying levels of personal care support for the individuals served. 

Must be able to clearly communicate, analyze and assess details.  

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.