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Team Lead-Full Time

Goodwill Industries of West Michigan, Inc.
Ludington, MI Full Time
POSTED ON 5/8/2024
Retail Team Leader - Full Time

Our mission is to Change Lives through the Power of Work! 
  • Family-friendly hours
  • Flexible schedule
  • Closed on major holidays
  • Employee discount
  • Caring & Inclusive culture
  • Supports a great cause! 

Primary Responsibility:
  • Assist store management with the execution of daily operations of a retail store, excluding personnel issues.
Job Functions:
  • Assist store management with the following job functions.
  • General operations, including acquisition, display, and sale of merchandise to include rotation of goods, pricing, adequate inventory, etc.
  • Performing administrative and clerical duties of store operations.  Providing sales reports and accurate retail information on a timely basis.
  • Overseeing all personnel, clients and volunteers assigned to the retail store.
  • Directing training.
  • Enforcing store procedures ad GIWM policies on a day-to-day basis.
  • Ensuring grounds and building are properly maintained.  Reporting need for repairs and recommending replacement as necessary.
  • Enhancing security and loss prevention.
  • Ensuring safety compliance for all OSHA/MIOSHA requirements, and GIWM safety regulations are adhered to.
  • Perform job functions of a Lead Cashier, Retail Associate, as required.
Education:
  • High school diploma or equivalent preferred.
Experience:
  • Minimum of one year experience in retail operations required.
Work Conditions:
  • Inside generally 100%, however, may include outside work on occasion.
  • Moderate emotional effort.  Work environment occasionally hectic with occasional high stress.  Short deadlines requiring some overtime.  Weekends and holidays required. 
  • Available and on call for emergency situations at stores.
  • Use of personal vehicle to conduct agency business, as needed.
  • Some travel required for off-site meetings and coverage at other stores.
Core Competencies:
  • Demonstrate accuracy with accounting and book keeping.
  • Handle customer complaints in a courteous and responsible manner.
  • Must be able to provide positive internal and external customer relations and to easily interact and work with individuals referred for training.
  • Demonstrate ability to think independently in supervisor's absence.
  • Meet production goals.
  • Demonstrate quality control and accuracy with sorting and pricing guidelines.
  • Kaizen principles:  follow 6S Checklist, procedures, signage and layout.
  • Maintain a good driving record, valid insurance, valid driver license.
  • Maintain a valid powered industrial truck license, when required.

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