Human Service Worker Team Lead - Goodwill Inn (F/T w/Benefits)

This position is responsible for overseeing, and in times executing, the day-to-day operations of the Goodwill Inn. Available to work scheduled rotating shifts, including overnights, weekends, holidays and overtime as required.

Primary Responsibilities/ Essential Functions:

1. Support the mission and vision of Goodwill Industries of Northern Michigan.
2. Perform work in a safe manner observing all Goodwill safety policies/procedures.
3. Perform duties and interact with all Goodwill team members, clients, and customers in a professional manner.
4. Respect the diversity of others including, but not limited to, those with cultural, ethnic, and gender differences, individuals experiencing homelessness, and persons with visible and non-visible disabilities.
5. Ensures the confidentiality of all persons served.
6. Provides a safe, dignified and respectful environment for all persons served.
7. Leads Human Service Workers in conducting day-to-day shelter operations.
8. Models best practices and coaches Human Service Workers to maintain a safe, dignified and respectful environment for all Goodwill clients, visitors, and staff.
9. Assists Operations Manager in implementing and enforcing policies and procedures with a 'Housing First' philosophy, emphasizing best practices for Housing-Focused, Low-Barrier shelter operations.
10. Ensures that shelter policies and procedures are clearly communicated and available to persons served.
11. Schedules and conducts HSW trainings and certifications, including general duties and job functions, required safety drills, HMIS operations, and Goodwill policies and procedures.
12. Maintains up-to-date training manuals, safety inspections and other materials related to operating the Goodwill Inn and contracted shelter operations as needed.
13. Supports Operations Manager in quarterly developmental conversations with HSWs and provides growth opportunities for team members.
14. Develops weekly schedules for complete shift coverage at Goodwill Inn.
15. Maintains accurate and complete client documentation.
16. Ensures timely and accurate transfer of information across shifts.
17. Facilitates and responds to guest and/or staff disputes and/or grievances.
18. Maintains Department of Health and Human Services, Veterans Affairs, and other shelter billing contracts completion and accuracy.
19. Provides after-hours on-call support for shelter staff as needed.
20. Fills HSW shifts as required (with proper notification).
21. Coordinates maintenance of property and plant of the Goodwill Inn, including ordering supplies, requesting work orders, staying within the operating budget.
22. Maintains up-to-date record keeping for inspections required both internally and by other organizations such as CARF, Salvation Army, Veteran's Administration, Fire Marshall, etc.
23. Follows all procedures for documentation of any injury or incident on Goodwill Inn property.
24. Attends trainings and staff meetings as scheduled.
25. Other duties as assigned by the Inn Operations Manager.

Education, Licenses, Certifications and Experience:

• High School Diploma or GED required.
• 1 - 3 years' experience working with people experiencing homelessness, ideally in a shelter setting.
• Bachelor's degree in human services related field preferred.

Knowledge, Skills and Abilities:

1. Familiarity with local human service providers and other community resources and agencies.
2. Strong working knowledge of Housing First principles and practices.
3. Strong verbal and written communications skills.
4. Strong computer skills in excel, Microsoft word, etc.
5. The ability to multi-task.
6. The ability to delegate respectfully, appropriately, and effectively.
7. Knowledge of and sensitivity to persons with disabilities or who are disadvantaged.
8. Knowledge of treatment issues related to homeless populations.

Physical Requirements:

1. Standing, lifting, carrying, pushing, bending, kneeling, reaching, walking, walking on uneven surfaces, hearing, seeing, twisting, turning and repetitive movement.
2. Ability to do medium lifting, 20-30 pounds, and occasional heavy lifting.

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