Retail Team Leader - Full Time

Our mission is to Change Lives through the Power of Work! 

• Family-friendly hours
• Flexible schedule
• Closed on major holidays
• Employee discount
• Caring & Inclusive culture
• Supports a great cause! 

Primary Responsibility:

• Assist store management with the execution of daily operations of a retail store, excluding personnel issues.

Job Functions:

• Assist store management with the following job functions.
• General operations, including acquisition, display, and sale of merchandise to include rotation of goods, pricing, adequate inventory, etc.
• Performing administrative and clerical duties of store operations.  Providing sales reports and accurate retail information on a timely basis.
• Overseeing all personnel, clients and volunteers assigned to the retail store.
• Directing training.
• Enforcing store procedures ad GIWM policies on a day-to-day basis.
• Ensuring grounds and building are properly maintained.  Reporting need for repairs and recommending replacement as necessary.
• Enhancing security and loss prevention.
• Ensuring safety compliance for all OSHA/MIOSHA requirements, and GIWM safety regulations are adhered to.
• Perform job functions of a Lead Cashier, Retail Associate, as required.

Education:

• High school diploma or equivalent required.

Experience:

• Minimum of one year experience in retail operations required.

Work Conditions:

• Inside generally 100%, however, may include outside work on occasion.
• Moderate emotional effort.  Work environment occasionally hectic with occasional high stress.  Short deadlines requiring some overtime.  Weekends and holidays required. 
• Available and on call for emergency situations at stores.
• Use of personal vehicle to conduct agency business, as needed.
• Some travel required for off-site meetings and coverage at other stores.

Core Competencies:

• Demonstrate accuracy with accounting and book keeping.
• Handle customer complaints in a courteous and responsible manner.
• Must be able to provide positive internal and external customer relations and to easily interact and work with individuals referred for training.
• Demonstrate ability to think independently in supervisor's absence.
• Meet production goals.
• Demonstrate quality control and accuracy with sorting and pricing guidelines.
• Kaizen principles:  follow 6S Checklist, procedures, signage and layout.
• Maintain a good driving record, valid insurance, valid driver license.
• Maintain a valid powered industrial truck license, when required.