Hospice Team Assistant

Celebrated as the #2 Top Workplace in the D.C. region for 2024 by The Washington Post, Goodwin Living is more than a team – it's a global family of individuals who represent more than 65 countries.

Goodwin Living ranks #2 thanks to team members who respond to an annual survey conducted by a neutral, third-party resource. Here are some reasons they honor us with this ranking:

• Embracing Diversity: Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice.
• Growth and Opportunities: We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential.
• Valuing Our Team Members: By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued.

About the Position

The Hospice Team Assistant provides administrative and clerical support to the hospice care team, ensuring the efficient operation of hospice services. This role involves coordinating patient care activities, managing patient records, communicating with patients and families, and assisting with various administrative tasks to support the overall functioning of the hospice team.

Job Duties

• Provide administrative support to the hospice care team, including scheduling appointments, maintaining calendars, and coordinating meetings.
• Prepare and maintain patient charts and records, ensuring all documentation is accurate, up-to-date, and filed correctly.
• Assist in preparing and distributing reports, correspondence, and other communications as needed.
• Schedule and track transportation and other logistics for Goodwin Hospice patients to medical appointments and symptoms management situations.
• Enter and update patient information in electronic medical records (EMR) systems and other databases as required.
• Track and monitor patient care activities, ensuring compliance with hospice policies and procedures
• Serve as a liaison between patients, families, and the hospice care team, ensuring clear and timely communication.
• Coordinate the delivery of supplies and equipment to patients’ homes as needed.
• Assist with the admission, transfer, and discharge processes, including the preparation of necessary paperwork and communication with all relevant parties.
• Assist with maintaining office supplies, equipment, and inventory, ensuring that the hospice office is well-stocked and organized.
• Answer phone calls and respond to inquiries from patients, families, and other healthcare providers, directing calls to the appropriate team members as necessary.
• Support the hospice team in maintaining a compassionate and supportive environment for patients and families.
• Ensure compliance with all federal, state, and local regulations related to hospice care.
• Assist in preparing for audits and regulatory reviews by maintaining accurate records and documentation.

Job Requirements

• High school diploma or equivalent required; some college or additional training preferred.
• Previous experience in a healthcare setting, preferably in hospice or palliative care.
• Strong communication skills, both verbal and written.
• Excellent organizational and multitasking abilities.
• Experience with electronic medical records (EMR) systems and basic office software (e.g., Microsoft Office Suite).
• Ability to maintain composure in stressful situations and handle sensitive issues with care.
• Strong interpersonal skills and the ability to work effectively with diverse groups of people

A sampling of our many benefits!

We’ve got you covered with incredible benefits, whether you work full-time, part-time, or PRN (as needed). Here’s a glimpse of what we offer to Full-Time team members:

• Paid Time Off
• Health/Dental/Vision Insurance
• Daily Pay: Work and get paid the same day!
• Tuition Assistance for Career Development
• Student Loan Repayment Program
• Financial assistance with U.S. Citizenship application or DACA Renewal
• Tutoring for ESL, Citizenship Test & GED
• Staff Emergency Grants
• Retirement Plan- 401(k)
• Free Meals, Access to a Fitness Center, Pool, and More

About Goodwin Living

At Goodwin Living, we can all find work with purpose! As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has inspired our team members to vote us into the Washington Post Top Workplace rankings since 2019, and they made us #2 in 2024!

Goodwin Living is an Equal Opportunity Employer and an AARP Employer Pledge Signer. We take pride in our inclusive work culture that values diversity and fosters talent. With us, you are more than just a team member; you are part of a community committed to excellence and continuous learning.