What are the responsibilities and job description for the Customer Service Team Member - Part Time (Hybrid) position at Gopher Sport?
Description
Part time position! Perfect hours for people with school-aged children! Work 9AM-2:30PM Monday-Friday!
Gopher Sport, a leader in innovative solutions to help people lead active and healthy lives, is adding Customer Care Representatives to our award-winning Contact Center Team!
Consistent growth opportunities are available in our 4 stage-service career path. Earn $21.50 per hour to start and increase your hourly pay to $22.50 within 6 months! Demonstrate reliability and accountability and you could earn career path increases of $1 per hour with each career path progression! Annual merit increases are available based on your work quality too!
As a Customer Care Representative, you will handle phone calls, emails, and web chats according to our quality standards and best practices. Our customers look to you for help placing orders, selecting products, and resolving questions. You will become an expert following our fast-paced, progressive approach to training.
What will you be doing?
Ensure FAST, responsive customer experiences by being available for and responding to incoming calls, emails, and web chats.
Project FRIENDLY attitudes and behaviors on all customer contacts by adhering to quality expectations.
Go the extra mile to resolve all customer requests, accurately, on the first contact, to make sure we’re EASY to do business with.
Support RIGHT, accurate experiences by executing best practices and processes on various transactions including orders, quotes, and returns.
Demonstrate corporate core values to support our culture, including:
• Kindness and Respect
• Integrity
• Customer Satisfaction
• Accountability
• Initiative
• Responsive and Flexible
• Sales and Profit Growth
• Fun!!
Requirements
- High school diploma or equivalent
- 1-year Customer Service and data entry experience
- Computer savvy, proficient with all Microsoft Office applications and Windows Operating System
- Reliable, flexible and adaptable to work successfully in a fast-paced environment
About Gopher Sport:
Since 1947 Gopher Sport has provided unsurpassed service to our customers and backed all our products with an Unconditional 100% Satisfaction Guarantee. We are headquartered in a 100,000 square-foot, state-of-the-art office and distribution center in Owatonna, MN.
Why join our Team?
Part Time Team Members enjoy 1.5 weeks of Paid Time Off accrued the first year. This position is located at our state-of-the-art facility in Owatonna, MN (approximately 45 miles south of the Twin Cities Metro area).
Our Hybrid Work Environment
We value in-person connection and collaboration at Gopher Sport. We believe the energy we generate is stronger when we’re together. As a Gopher Sport team member, you’ll enjoy a hybrid work environment to provide better life-work balance. You’ll be able to work remotely every Monday and earn 3 weeks of remote work flexible hours, to be used at your discretion, like PTO.
To be considered for this role:
1. Compose a brief cover letter that demonstrates how clearly and persuasively you communicate and that explains
o how your professional background satisfies the requirements,
o your track record of success, and
o why you think you’d be the best candidate for this position
2. Submit this cover letter and your resume by clicking on the “Apply” button
