Research Assistant I

Purpose and Scope - We are searching for a Research Assistant I – someone who works well in a fast-paced setting. The Research Assistant I reports to the Clinical Research Manager. In this entry level position, you will be primarily responsible for research duties while also assisting with clinic and lab duties. The primary objective of this position is to provide excellent customer service to all who interact with our various research projects and LGBTQ medical office. This position will include performing tasks such as answering phone calls, data entry, facility maintenance, facility organization, etc. The ideal applicant should be a friendly, outgoing, detail-oriented team player, a self-starter who can multi-task, focus, and meet deadlines in a fast-paced environment.

DUTIES AND RESPONSIBILITIES -

• Welcome patients and visitors;
• Interviews patients, measures vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), and records information in patients` charts;
• Obtains and consults results of diagnostic testing with a licensed provider. Relays physician instructions regarding care to patients;
• May be required to draw and collect blood samples from patients and prepare specimens for laboratory analysis;
• Assists the licensed provider with technical/surgical procedures in the room including preparation;
• Complete pre-visit planning workflow prior to visit whenever possible, including completing and/or requesting appropriate documentation;
• Prepare, clean and maintain exam and treatment rooms, as well as supplies and equipment;
• Administer medications per physician and/or provider order;
• Perform medication tracking per protocol;
• Assist in medication refills per protocol;
• Responsible for following protocol when providing telephone advice, as well as handling urgent and emergent calls;
• Provide consistent documentation of patient self-management measures and progress and ensure that the mutually agreed upon care plans are readily available to all parties involved;
• Collects and enters data into study database;
• May coordinate and schedule research subject appointments for tests and procedures;
• May correspond with patient(s) throughout study;
• Composes and types study correspondence and other documentation;
• May assist in determining patient eligibility for research protocols;
• Orders supplies and equipment;
• Manages e-Fax Inbox and general email inbox;
• Assists staff with records and file maintenance. Itemizes and sends study materials to storage;
• Maintains working knowledge of the research process and in the conduct of IRB approved research protocols. Follows ICH/GCP guidelines;
• Assists research staff with subject recruitment/retainment as necessary;
• Maintain strict confidentiality;
• Educate patients about self-management tasks they can undertake to gain greater control of their health status;
• Participate in professional development activities;
• Performs other duties as assigned.

Requires highly effective communication skills. Requires highly effective time management skills. Requires strong interpersonal skills.

Qualifications - 

• Associates Degree or higher (preferred);
  
• Previous customer service experience (required);
• Flexible schedule (required) - Primary working hours are 8:30am to 5:30pm, Monday through Friday, with adjustments outside of those operating hours;
• Strong Microsoft Word & Excel abilities (required);
• Bilingual - English/Spanish (preferred);
• Phlebotomy Experience (preferred);
• Laboratory Processing Experience (preferred);
• Pharmaceutical Experience (preferred);
• Experience working with people of diverse backgrounds (gender identity, sexual orientation, race, ethnicity, immigration status);
  

Regular full-time are eligible to participate in the 401k plan. Regular, full-time team members are also offered medical, dental and vision insurance from which to choose.