Service Tech 2

Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associate’s commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience.

In this role you will:

• Complete technical training as assigned
• Service printers and lower segment Multi-Functional Devices
• Maintain accurate car stock inventory
• Efficiently manage service call assignments based on location and priority levels
• Accurately dispatch/arrive/close out service calls utilizing mobile dispatching software
• Ability to diagnose and resolve hardware and network connectivity problems
• Ability to resolve customer satisfaction issues
• Ability to service and support equipment in Segment 1 through Segment 5
• Assists the group Field Manager in mentoring and training Level 1 technicians
• Demonstrates the ability to become a product specialist on a specific model or series
• Perform hardware installations, network connections, and conduct customer training as needed
• Communicate and coordinate activities with other internal departments to ensure problems are fully resolved resulting in a positive customer experience
• Miscellaneous duties as assigned

You should have:

• High school diploma or GED required
• Maintain a valid driver’s license and appropriate auto insurance as dictated by state requirements
• Access to reliable vehicle with secure storage for all company issued property
• Proficient with Microsoft Office applications
• Experience servicing multifunction printers and devices
• Proficient understanding of Electronics
• Proficient understanding of Network connectivity
• Good verbal and written communication skills
• Ability to lift 75 pounds

The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, Holiday Time, Tuition Reimbursement, 401(k) and 401(k) match, a Wellness Program and many more!

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)