Dealer Account Representative

Job Details

Description

About The Stow Company

The Stow Company is located in Rexburg, ID, Headquartered in Holland, Michigan, and established over 35 years ago, The Stow Company manufactures a complete range of closet and home organization solutions. The company’s products touch every area of the home—closets, kitchen pantries, laundry, and utility rooms, garages, mudrooms, offices, and beyond – and are marketed under the Inspired Closets, ORG Home, EasyClosets, EasyGarage, Gorgeous Garage, and Easy Track brand names.

Essential Functions and Responsibilities

· Operate as the point of contact for multiple dealerships and serve as the liaison to all other internal departments.

· Promptly and accurately respond to inquiries from customers.

· Possess strong working knowledge of all Dealership application tools to aid and train dealerships.

· Process service recovery claims and communicates escalate claims to internal teams.

· Proactively engage with dealerships to understand the state of their business, sharing gained knowledge with other team members.

· Implement & support continuous improvement ideas & processes.

· Assist with the evaluation of the current tools and future tool enhancements.

Education & Experience

· One year of account management experience or three or more years of customer service experience or equivalent service experience

• Knowledge*/Skills/Abilities

· Must be customer-focused, with a desire to protect the company while finding the best solution for the customer

· Must have advanced problem resolution skills

· Must have strong attention to detail

· Must have the ability to work under pressure in a fast-paced environment, completing multiple tasks on schedule

· Must have proficient computer skills - specifically Microsoft Outlook, Office, and Excel

· Must have Interpersonal skills in order to work effectively with individuals both internally and externally to The Stow Company

· Must have excellent customer service skills, including strong written and verbal communication skills

· Must have the ability to interface with all levels of personnel in an office and a manufacturing environment

Physical Requirements and Work Environment

· Sitting at workstation approximately 80 percent of work time

· Standing and walking approximately 20 percent of work time

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay:

• Signing bonus

Ability to commute/relocate:

• Rexburg, ID 83440: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Work Location: One location