What are the responsibilities and job description for the Operations Analyst position at gotügo?
Gotügo is the leader in the portable restroom industry in the DMV area. We are seeking an integral member of our Operation's Team. The position requires strong communication skills to work with our technicians and must be able to deliver a high level of customer service. Being technologically savvy and attention to detail is important.
Responsibilities and skills needed include.
- Ability to understand basic computer systems in a paperless work environment.
- Address service questions and reach out to customers regarding service concerns.
- Analyze technician and route productivity weekly to assist maintaining costs.
- Evaluate routes daily to ensure technicians have all the tools and resources to access sites.
- Enforce use of best safety practices and assist periodic evaluations in the field.
Our team member possess the following:
- Confident and positive oriented personality.
- Organized with solid grasp of time management and sense of urgency.
- Ability to learn and retain basic product, service and company knowledge.
- Excellent verbal and written communication skills; able to communicate clearly and persuasively.
- Be a team player and work along with other departments.
- Willing to think outside of the box.
Job Type: Full-time
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Supplemental Pay:
- Bonus pay
Experience:
- Customer service: 1 year (Preferred)
- Logistics: 1 year (Preferred)
Work Location: One location
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