Production Engineer (Remote)

Overview

GovCIO is currently hiring for Production Engineer to support a modernized case management system for the VA. This position will be will be a fully remote position.

Responsibilities

The Production Engineer is a cross-functional Operations/Engineering team member with involvement at all phases of our application and service release lifecycle that embraces the DevOps method of communication, collaboration, and integration. Production Engineers are responsible for the ongoing support of the production platform services. In this role you will have the opportunity to leverage your technical skills in deployments, system monitoring, and incident and troubleshooting to provide best-practices guidance and IT support for an Appian product hosted on VA Enterprise Cloud AWS GovCloud.

• Support an Appian SaaS low code focused self-managed platform in an AWS GovCloud hosted environment. This will include systems operations on a day-to-day basis and maintaining continuous availability, durability, scale, and up time.
• Collaborate with Agile scrum teams and Release Manager to manage sprint deployment requirements and aid in technical solutions for such deployments.
• Aid in the designing, implementation, and management of a CI/CD process, with an emphasis on Jenkins to enhance efficiency and standardize the ongoing Appian sprint deployments.
• Knowledge of utilizing version controlling systems, such as GitHub to maintain CI/CD codebase objects used for deployments from lower environments to Production.
• Drive automation of application deployment for production and pre-release lower environments.
• Define monitoring requirements and implement automated incident resolution solutions.
• Monitor various systems capacity and health indicators and trends; provide analytics & forecasts for added or reduced capacity as required.
• Monitors and reports operating efficiency, performance, and reliability of applications.
• Provide incident and issue troubleshooting and break-fix support for production services.
• Work with vendor support teams as needed to reduce system downtime.
• Quickly and efficiently troubleshoot simple and complex issues to provide outstanding support for internal service level objectives.
• Identify areas for process and efficiency improvement within Platform Services Operations; recommend solutions and assist in overseeing implementation. Actively facilitate continuous improvement.
• Ensure all necessary operational processes and procedures are carried out with a high level of attention to detail, expediency, and on-time delivery.
• Define and document standard run books and operating procedures. Create and maintain system information.
• Ensures the systems are continuously in compliance with the VA security policies relating to VAEC, security, data, and interoperability standards.
• Assist with tracking and remediation of findings from security scans like DB scan, Nessus scan, penetration test, Fortify scan and MS Threat analysis.
• Working knowledge of AWS core services (EC2, EBS, S3, IAM, etc).
• Assists in troubleshooting application reliability and performance issues.
• Performs detailed end-to-end trouble shooting of application issues from end-user desktop to middleware and application software to backend infrastructure and network.

Qualifications

Required Skills and Experience:

• A bachelor's degree or 4 years of college from an accredited university in a related field, such as Computer Science, Engineering, Data Processing, Information Systems, etc. with 5 years (or commensurate experience)
• Five (5) years' experience working in a cloud-based Production environment, including three (3) years specialization in maintaining AWS GovCloud, Cybersecurity and System Administration Production Support of large product implementations
• 5 years of experience in production/site-reliability engineering OR 5 years of software engineering with working knowledge in an AWS environment.
• Proven experience of Production SaaS hands-on support.
• 2 years of Hands-on experience working with Appian product.
• Proficiency in version controlling tools such as Git, GitHub.
• Expertise with working in a hybrid Windows/Linux OS based environment.
• 2 years of experience working with, and enhancing, Continuous Integration (CI) and Continuous Development (CD) environments with a strong emphasis on Jenkins.
• 2 years of working knowledge of Application Servers like JBoss, Weblogic, IIS, Tomcat etc. as part of the installation.
• 2 years of Hands-on experience at Monitoring using tools such as Cloud Watch, Dynatrace, etc.
• Strong experience working in a daily scrum-based project that includes sprint deployments.
• Strong knowledge of Cloud technology, with a focus on AWS services such as: EC2, EBS, S3, IAM, etc.
• Basic coding/scripting skills to work on automation and technical guardrails.
• Experience, but not proficiency in multiple RDBMS technologies.
• Must be able to obtain Public Trust clearance.
• Must have excellent analytical and technical skills.
• Exceptional interpersonal skills, including teamwork, facilitation, and negotiation.
• Familiarity with ITSM tools such as ServiceNow & JIRA.
• Ability to work independently under minimal supervision.
• Ability to work well under pressure within a technically challenging environment.
• Must have excellent oral and written communications skills.

Preferred Skills and Experience:

• 3 years of experience with Agile Framework.
• 2 years of recent work experience on a software development project in a federal government setting.
• Appian certifications.
• DevOps tooling and methodologies.
• Experience in working in mission-critical environments.

Clearance Required: Suitability/Public Trust

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range

Salary : $120,000