IT Support Engineer (Onsite)

Company Overview:

GovSpend provides detailed federal, state, and local government purchasing data, bids, contacts, and contract information to a wide array of government vendors. We serve nearly 4,500 clients ranging from large enterprise customers to small regional vendors.

GovSpend helps our clients navigate the government selling landscape by providing them with invaluable information to better inform their bids and ultimately win more business. Our core product offering is line-item state and local government procurement and spending data, which is unique to the market and was the only solution we sold until 2018. In recent years, we have added new products including federal data via our acquisition of Fedmine, bid notifications to alert vendors of new formal spending opportunities, and detailed contact information.

Position Summary:

The IT Support Engineer will be responsible for onsite technical support, including software/hardware installation, troubleshooting, hardware break/fix, phone support, technical documentation, asset management, and account management. This role will also tackle anything related to the Company’s network and server systems. 

What you’ll do:

• Serve as the main point of contact for all internal technical issues.
• Troubleshoot networking devices, workstations, laptops, phones, and printers.
• Maintain IT inventory, working with vendors to order and return hardware for repair or exchange. 
• Configure and support workstations in a MacOS and Windows environment.
• Provide employee technical training and IT assistance as needed.
• Create and revise technical documentation. 
• Establish network specifications by conferring with users; analyzing workflow, access, information, and security requirements; router administration, including interface configuration and routing protocols.
• Monitor and resolve network performance issues including availability, utilization, throughput, and latency; plan and execute the selection, installation, configuration, and testing of equipment; define network policies and procedures; establish connections and firewalls.
• Establish and manage network security.
• Upgrade network including developing, testing, evaluating, and installing enhancements.
• Meet financial requirements by submitting information for budgets; monitoring expenses.
• Promptly respond to issues suggested by users and resolve them.
• Other job duties as assigned to meet the business needs.

What you’ll need:

• Bachelor’s degree in a related area. Proven work experience will be considered in lieu of a degree.
• Minimum of 3 years of industry experience in IT and networking.
• Ability to work with Windows, Mac, and iOS operating systems. 
• Hands-on PC/laptop experience in installation, repair, and troubleshooting
• Experience in maintaining, identifying, troubleshooting, and analyzing a wide range of computer & network-related issues.
• Experience with basic data communications networking equipment, including switches, routers, and cabling infrastructure is a must.
• Experience in networking performance monitoring and implementation of network security protocols.
• Experience in disaster recovery and backup best practices is preferred.
• Good organizational and verbal communication skills.