Team Lead - HCPS MRT

Position #1396

SUMMARY

This is an advanced professional position responsible for the Hillsborough County Public Schools-Mobile Response Team program's daily operation, direct service staff supervision, and training and consultation. Reports to and functions under the direction, instruction, and supervision of the supervisor/program manager.

QUALIFICATIONS:

Bachelor’s degree, at least 2 years of supervisory experience (preferred), and experience in a high patient volume program. Knowledge of managed care, billing, and insurance verification. Proficiency with computer applications including Microsoft Word and Excel, and ability to learn and use other computer software. Ability to effectively communicate verbally with, provide information, and respond to questions from managers, clients, service providers, family members, and the general public. Ability to establish and maintain positive interpersonal relationships required for proper functioning. Demonstrates skills to handle a variety of tasks and projects simultaneously. Ability to plan, organize, coordinate, and facilitate tasks and work assignments.

FUNCTIONAL RESPONSIBILITIES INCLUDE:

• Provides direct supervision of assigned program staff and ensures training compliance. Supervises and/or coordinates direct service delivery of the reporting unit.
• Directs the day-to-day operations of the assigned program staff, manages schedules, ensures efficient collection of client payments, and ensures all aspects of financial compliance.
• Maintain cooperative relationships with internal and external programs and agencies.
• Attend agency-wide, division, and program meetings, seminars, conferences, and workshops to maintain and enhance essential skills and knowledge.
• Interviews/hires prospective employees and orients them to the program.
• Assume administrative and supervisory duties in the supervisor’s absence.
• Performs other duties that are a similar, related, or logical assignment to the job.

CUSTOMER SERVICE RESPONSIBILITIES INCLUDE:

• Provides exceptional customer service in all communications and interactions with staff, the general public.
• Maintains confidentiality and remains calm under stress.
• Assists staff with support in all areas of functional responsibility in a courteous, supportive manner.
• Maintains and exhibits servant leadership qualities and exceeds customers’ expectations.

FISCAL RESPONSIBILITIES INCLUDE:

• Effective, efficient use of agency resources, systems, equipment, and processes.
• Continuous focus on cost savings initiatives across the responsibilities and deliverables.
• Effective use of time management to avoid overtime and budgetary issues.