Team Member

Retail Team Member

Department: Hourly Retail

Reports To: Store Manager

Tip Eligibility: Eligible

The Team Member is responsible for providing and maintaining world-class guest services per Graeters standards, generating sales, housekeeping, merchandising, and cash register operations (POS) per company and store policies and procedures.

Essential Duties:

Guest Service

• Communicate effectively with guests and team members.
• Provide a helpful level of customer service to guests.
• Assist guests and answers questions making them feel welcome.
• Apply suggestive selling techniques when serving guests.
• Respond to guest requests and/or concerns with a positive attitude and demeanor.
• Practice and ensure accurate cash management policies and practices.
• Prepare products for guests per company recipes.
• Maintain awareness of company promotions.

Store Awareness

• Clean and sanitize equipment and serving areas per guidelines.
• Maintain a whole store focus and stay on task, following the 1-2-3 of Graeters.
• Ensure products are rotated to minimize loss and maximize freshness.

Teamwork

• Follow directions and take constructive criticism and coaching from leadership.
• Adhere to schedules, making sure you are punctual and dependable.
• Adhere to proper uniform and personal hygiene standards.
• Additional responsibilities as defined by management.

Success Factors:

• Customer Focus: a commitment to customer satisfaction
• Personal Accountability: a measure of the capacity to be answerable for personal actions
• Flexibility: agility in adapting to change
• Diplomacy and Tact: the ability to treat others fairly, regardless of personal biases or beliefs
• Teamwork: the ability to work effectively and productively with others
• Resiliency: the ability to quickly recover from adversity

Physical Demands:

• Capable of lifting and manually moving products weighing up to 40 lbs.
• Capable of scooping ice cream on a repetitive basis to make the product.
• Capable of standing for an extended period, 3-4 hours.

Minimum Education and/or Experience

• Reasoning Development: Apply common sense understanding to carry out detailed, but uninvolved written or oral instructions and deal with problems involving some variability.
• Mathematical Development: Add, subtract, multiply, and divide all units of measurement; apply practical applications of proportion and measurement.
• Language Development: Read at a basic level to be able to understand instructions; speak with others clearly and convey information effectively.

Work Environment:

• Retail environment, the pace can vary
• Walk-in freezer, slippery floor
• Wet floors in the serving area