What are the responsibilities and job description for the Chat & Call Customer Support position at Graham Personnel Services?
Customer Service Representative is responsible for maintaining
sustainable customer relations and completing customer requests (i.e order entry, order status, sample requests, shipment
tracking data, misc. requests, daily internal and external follow-up on
open items).
Key Responsibilities:
- Develop and maintain relationships with assigned customer accounts
- Coordinate the completion of all incoming requests from customers via phone, email, fax or mail promptly and accurately
- Process & acknowledge orders received via phone, fax, EDI or mail within 24 - 48 hour period after receipt
- Proactively advise customer of order status and shipment tracking as required
- Coordinate sample requests for customers & sales
- Communicate to CSM and/or Sales significant problems or reasons for concern regarding accounts, orders or projects
- Act as an information resource for assigned Sales Managers accounts
- Represent Sales as required in internal production, tooling, engineering and APQP daily and weekly meetings
- Track new project timelines and keep the sales team and customer (if directed) well informed of project status
- Ability to plan and prioritize work to make the most productive use
of available time, recognizing when assistance is required, and keeping
lines of communication open with Customer Service Manager and other
departments
Qualifications:
- High School graduate or GED preferred
- Minimum of 2 years experience (Manufacturing environment preferred)
- Experience using MRP/ERP software helpful but not required
- Working knowledge of Microsoft Office based software (Word, Excel, Outlook, Teams)
- Self-motivated, strong interpersonal skills
- Ability to multi-task, manage time and prioritize tasks based on customer needs
- Above average communication skills, both written and verbal
- Attention to detail
- Excellent problem-solving skills
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
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