Health and Wellness Case Record Reviewer (On Call)

Position type: On Call (20 hours a week) 

About Graham Windham

Graham Windham has pioneered programs for New York City’s children, families and communities since 1806.  With an annual operating budget of $50 million, we provide youth and family programs at 11 community-based sites in Harlem, Brooklyn, and the Bronx.  Services include in-home family support, school & community-based centers, mental health and wellness services, family foster care, and youth education and career coaching.   

We employ approximately 450 staff and are supported by over 1,500 volunteers and donors who come to together to help over 4,000 young New Yorkers and their families thrive each year. Graham serves children and families whose abundant capacity is frequently held back by injustice and insufficient opportunity.   Grounded in these realities, evidence about what works, and the wisdom of those we serve, we have developed innovative practices such as education and career coaching for young people that continues to the age of 26, and using family advocates to support parents as they navigate complex systems, that have significantly improved outcomes and are now being scaled throughout New York City.

About Program Performance & Planning

The Program Performance and Planning (PPP) group advances a culture of learning, strategic program development, and data-driven performance management in pursuit of the agency’s mission and vision, which is in full partnership with families and communities, Graham Windham strives to make a life-altering difference with children, youth and families who are overcoming some of life’s most difficult challenges and obstacles, by helping to build a strong foundation for life: a safe, loving, permanent family and the opportunity and preparation to thrive in school and in the world. PPP partners with program managers to select and develop new interventions, analyze and interpret data, assess model fidelity and program effectiveness, train and coach staff, and develop program resources.

About the Position
Graham Windham is seeking a passionate and detailed oriented person who wants children to receive the best care possible. The Part Time Case Record Reviewer will support our Health and Wellness team (which includes Health Homes, Behavioral Health Services, Article 29i and Mental Health programs) through completing case record reviews to assess the quality of our practice and Medicaid compliance. The ideal candidate will have knowledge of foster care, mental health, medical and Medicaid service mandates. This position is 20 hours per week.

 Responsibilities:

• Complete Care Management, Behavioral Health Services, medical and mental health record reviews monthly.
• Report back to the Associate Vice President and Directors over Health Homes and Care Coordination and the Senior Director of Planning and Evaluation on areas of strength to celebrate and areas of concern and safety issues needing immediate follow-up.
• Support the development of and updates of case record review instruments.

Qualifications:

• Master’s degree and minimum 3 years of related experience
• Professional clinical license a plus (LMSW, LCSW, LMH, etc.)
• Experience with NYC child welfare programs, ACS requirements and Medicaid requirements.

Competencies and Strengths:

In keeping with the Graham Pillars of Respect, Grow, Thrive, and Lead and the requirements of the position, we are seeking someone with the following competencies and strengths:

• Detailed & Organized: Extremely detail-oriented, with excellent written and oral skills.
• Curious: Interested in understanding why things are the way they are and persistent about figuring things out.
• Engaged: Communicates openly, honestly and clearly and is willing to have healthy disagreement, with the goal of building a more connected community. 
• Solution-focused and Dependable: Works with others to solve problems, acknowledges mistakes and successes, and follows through on commitments.
• Growth-oriented: Openness to feedback and self-reflection towards self-improvement.
• Respectful:  Manages to deadlines. Has strong personal integrity and wants to participate in a culture that celebrates vibrant and diverse spiritual and ideological perspectives, racial, ethnic, and gender identities, and sexual orientations. 
• Bold and Passionate: Enjoys empowering staff to help them achieve safety, family, education, and opportunity for the kids and families we serve.