IT Support Analyst

Are you a person who enjoys touching an array of technologies throughout your day? Being a part of a tight-knit IT team? Seeing your troubleshooting skills lead to immediate results? Working with a diverse group of users? We have a position for you.

In this in-office, full-time, Eugene based position, the IT Support Analyst will work supporting information technology for our 800 users. Support will involve a variety of capabilities from trouble-shooting computer issues, ensuring security standards, assisting with data access, deploying equipment, installing software applications, working with third-party technology vendors, and performing service request triage and prioritization. Position may occasionally require some support and maintenance of existing network systems.

Responsibilities:

• Deploys and supports new/existing user workstations
• Answers Help Desk telephone calls and logs service requests into designated Help Desk software application
• Performs advanced technology troubleshooting in person or over the telephone
• Properly prioritizes and documents client service requests
• Creates, modifies, and maintains documentation and knowledge base of problems and related solutions encountered during normal course of job
• Seeks out opportunities to contribute to the business success through proactive involvement in team initiatives.

Requirements:

• Degree in related field or equivalent applicable work experience. Microsoft, A , or Network certifications a plus.
• Three - five years IT/help desk experience, with the ability to communicate technical information to nontechnical personnel.
• Ability to install, configure and maintain personal computers, networks and related hardware and software.
• Knowledge of computer and/or network security systems, applications, procedures and techniques. Must have excellent troubleshooting and analytical skills, specifically with Microsoft desktop operating systems such as Windows10 and application suites such as Office 365.
• Ability to identify and resolve computer system malfunctions and operations problems.
• Ability to learn and support new systems and applications.
• Requires excellent organizational and prioritization skills and the ability to coordinate several activities simultaneously in order to complete all work accurately and within service guidelines. Must have the ability to handle and maintain confidential materials in the appropriate manner.