What are the responsibilities and job description for the Customer Service Specialist - SALARIED POSITION! position at Grain Processing Corporation?
Looking to join a two-time U.S. Best Managed Company award winner? Grain Processing Corporation (GPC), a member of the Kent Corporation family of companies has an exciting opportunity to join their team as a Sales Administrator! This vital role is responsible for all facets of customer facing interactions, with a focus on GPC historical service levels.
- Salaried position - Monday – Friday (No weekends!)
- Full-time - Incredible Benefits Package
- Work Life Balance (Flex Hours) - Organization Growth Opportunities
- Competitive Salary - Family Culture
Are you highly motivated and ready for a challenge? If so we want to hear from you!
Primary Duties & Responsibilities
- Strong customer service orientation in professional business environment
- Receive, enter and process customer orders
- Manage outside warehouses and terminals
- Review, organize and retain all pricing records
- Build strong customer relationships to improve satisfaction and increase loyalty
- Ability to identify customer needs, make recommendations
- Escalate issues timely for efficient resolution
- Professional phone etiquette is essential
- Maintain a positive representation of the company at all times
- Act as the liaison between customers, sales, supply chain and manufacturing
- Advanced knowledge and understanding of customer service standard operating procedures (SOP)
- Experience with Customer Relationship Management (CRM) for tracking customer call activity and service requests for process improvement
Education
Bachelor of Business degree preferred, or equivalent experience, in business or related field
Experience & Qualifications
- Three to five years business environment experience desired
- Ability to manage multiple duties simultaneously
- Experience working cross-functionally
- Excellent oral and written communication skills
- Advanced PC skills; efficient with Word and Excel Programs
Other
Regular and timely attendance is required.
Location: 1600 Oregon St, Muscatine, IA 52761, USA
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: One location